Food Runner - Silver Diner Development, LLC

If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you!

At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally.

Our dedication to nurturing our growth through the growth of our people leads the industry for internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job for today. We offer a career path for the future!

OUR MISSION - TO BE THE BEST WE CAN BE!

• OUR PEOPLE - Our people are our most precious resource. Our success as a company is totally dependent on our people’s success as professionals and individuals.
• OUR PRODUCT - We believe in executing our product 100% right and never serving any product to our customers, which doesn’t meet these high standards.
• OUR GUESTS - The answer is yes. Now what is the Question?' We strive never to say no to any guest’s request. We are passionate in our mission to deliver beyond what is expected.
• OUR GROWTH - We believe that growth and profits are an outgrowth of excellence in executing our mission. We will not grow at the sacrifice of our mission of executing excellence.

We are looking for contagiously friendly, warm, and energetic people to be the face of our brand to the guests and sell our flexitarian menu by award winning Chef Ype Von Hengst.

Food runners support our servers by delivering food and beverages to the guests. They are the last set of eyes that see the order to ensure it is 100% correct.

• Earn hourly wage + tip pool
• Full time and part time positions available.
• Weekends and holiday availability is required for this position.
• A great position for anyone with limited experience that is interested in becoming a server.

We offer:

• Benefits: Medical, dental, and vision insurance. 401K plan. Employee Assistance Program.
• Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more!
• Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within.

Be a part of one of the busiest restaurants in America and grow with one of the hottest concept category leaders today!

About Silver Diner Development LLC:

• One of Washington Post's 'Most Diverse Places to Work'
• One of Full Service Restaurant Magazine's '20 Full Service Restaurants to Watch'.
• Winner of the 2020 TDn2K Best Practices Award for the Family Dining Category!

Silver Diner is a leader in the casual dining segment.

Our award winning Fresh & Local Menu with surprising flexitarian & healthy options bridges the gap between tablecloth restaurants and ho-hum fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15 local farms that focus on organic and sustainable farming.

We’re looking for contagiously friendly and CARING people who truly love hospitality to be a part of our family. We believe in a warm, friendly atmosphere with a deep familiarity for our guests. It’s a fast-paced and fun environment where everyone is enabled to achieve their personal best.

We firmly believe: People Are Our Most Precious Resource.

JOB DESCRIPTION

TITLE: Food Runner (FR) REPORTS TO: Managers and OP/GM

The following position description is not all-inclusive and is subject to change.

DESIRED CHARACTERISTICS

• Reasonable English communication skills
• Physically fit to be able to withstand long periods of time on their feet
• Able to multi-task
• Overall appearance reflective of the Brand
• Contagiously friendly, outgoing, and energetic
• Sense of urgency
• Exceptional aptitude for Guest Hospitality
• Able to think and act quickly while maintaining self-composure
• Organized
• Enthusiastic
• Able to meet all schedule requirements
• Energetic

POSITION OVERVIEW

The Food Runner is the key Associate in delivering the Silver Diner brand to our Guests. You are responsible for providing Silver Diner hospitality to our Guests, generating sales, delivering food and beverage orders, and properly handling POS functions. It’s a position designed to grow into a Server role.

RESPONSIBIITIES:

• Ensure:
  • Supporting a Server as assigned to by Manager
  • Every order is delivered 100% correct
  • Running food to guest supporting Servers using position points to ensure proper delivery:
    • Salads and Appetizers
    • All entrees
    • Desserts
    • Beverages
    • Re-cooks and on the fly orders
    • Serve and announce dish with appropriate condiments
    • Always ask Guests if there is anything else you get for them
    • Pre-bus dirty plates as Guests finish and deliver to dish room
    • Take dirty plates from Server and deliver to dish room
    • Complete bus of and reset, table
    • Knowledge of all food and beverage specs
    • Maintaining a clean station stocked to Silver standards
    • Complete all assigned side work
    • Work as part of a team, communicating clearly and constructively

BRAND DELIVERY:

• Be on time for work
• Maintain a positive, fun-oriented attitude to your work
• Keep yourself, your uniform and your station sparkling clean at all times
• Strictly follow all uniform standards
• Knowledge of SMG scoring standards for Speed of Service and Accuracy of Order
• Know and ensure delivery of the Silver Diner Brand

COST BALANCING:

• Properly portion all self-service items (i.e.: Soups, creamers, butters etc.)

Other Duties and Tasks:

• Perform any additional duties or tasks as reasonably assigned by managers

PERFORMANCE MEASURES

• Positive sales growth
• Guests are happy and there are no complaints

REQUIRED EDUCATION and LICENSING/CERTICATION

Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education.

REQUIRED EXPERIENCE

Preferred: minimum 1-2 years experience as a Server in a casual restaurant

PHYSICAL REQUIREMENTS

The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day. Able to continuously reach, bend, lift, carry, stoop, and wipe. Able to tolerate proper use of cleaning and sanitizing products. Frequent hand washing. Must be of legal age to serve alcoholic beverages according to applicable state law.

We require that everyone has weekend and holiday availability for this position.

You must be of legal age to serve alcohol to be considered for this position.

Previous serving experience is not required, but preferred. Experience in the restaurant industry at any positions is preferred.

We offer:

• Benefits: Medical, dental, and vision insurance. 401K plan. Employee Assistance Program.
• Perks: Referral Bonus Program, Meal Discounts. Gym membership discounts, work shoe discounts and more!
• Opportunity for Growth: We offer the opportunity for growth, including becoming a trainer, supervisor, and manager. Over 60% of our managers and 100% of our GMs were promoted from within.