Floating Front Desk - The Neiders Company

The Neiders Company, founded in 1989, is a fully integrated real estate investment firm headquartered in Seattle, Washington. We currently own and operate over 85 apartment communities in the Pacific Northwest and Southwestern United States with other markets under consideration. 

Our hotel, located in a challenging yet vibrant location, prides itself on delivering legendary customer service even in the face of adversity. We are seeking a dedicated Front Desk Agent to join our team, someone who thrives in challenging environments and is committed to upholding the highest standards of accountability and customer service excellence. 

Job Overview:  

As a Floating Front Desk Agent providing operational support to several properties in various locations, you will play a critical role in ensuring the safety and satisfaction of our guests and staff while delivering exceptional customer service. Your ability to adapt quickly to different environments and effectively handle guest interactions will contribute to maintaining a positive atmosphere and smooth operations across all assigned properties. This role requires flexibility, travel, and the ability to provide reliable support wherever needed. 

Key Responsibilities: 

1. Traveling Support and Operational Assistance:   

• Travel to various property locations to provide front desk coverage and operational support as needed.   
• Quickly acclimatize to new environments and property-specific procedures to ensure seamless guest service.   

2. Guest Relations:  

• Greet and assist guests with check-in and check-out procedures efficiently and professionally.   
• Handle guest inquiries, requests, and complaints promptly and effectively to enhance guest satisfaction.      

3. Customer Service:  

• Maintain a cheerful and upbeat attitude even in challenging situations to ensure a positive guest experience.   
• Address guest concerns with empathy and problem-solving skills, escalating issues to management when necessary.   

4. Safety and Security: 

• Follow safety protocols and emergency procedures, reporting any suspicious activities to management.   
• Monitor access points and ensure safety and security for guests, staff, and property assets.   

5. Difficult Tenant and Guest Management:   

• Handle challenging guests or tenants with patience and professionally, collaborating with management.   
• Enforce property policies and rules consistently, addressing any violations calmly and professionally.   

6. Reservation and Billing Support:   

• Assist guests with reservation inquiries, modifications, and cancellations across different properties.   
• Process guest payments accurately and securely, maintaining confidentiality of guest information and financial transactions.     

7. Communication and Multitasking:  

• Relay important information, updates, and guest requests promptly to ensure smooth operations.   
• Handle multiple tasks simultaneously and prioritize effectively to meet the unique needs of each location.   

Qualifications: 

• High school diploma or equivalent required; additional training or certifications in hospitality preferred.   
• Minimum of 2 years of experience in a front desk, guest services, or similar customer-facing role in hospitality.   
• Strong customer service skills with the ability to handle challenging situations with professionalism.   
• Bilingual (English & Spanish) communication skills preferred.   
• Ability to work independently and adapt quickly to new environments.   
• Availability to travel to different properties as needed, including evenings, weekends, and on-call shifts.   
• Valid Driver’s License.   
• Reliable transportation to commute between multiple properties.   

Benefits and Perks: 

We recognize that compensation and benefits are important to our associates and their families. We offer a wide variety of rewards to meet everyone’s needs including: 

• Full suite of benefits, including Medical, Dental, Vision 
• Matching 401K 
• 15 days of PTO  
• 8 days Floating Holiday
• Housing discounts at TNC properties 
• Employee Assistance Program 
• Opportunity for Advancement 
• Supplementary Discounts through MetLife 

If you're ready to embrace the challenges and rewards of working in a dynamic environment where legendary customer service is paramount, we encourage you to join us in creating memorable experiences for our guests and making a positive impact in our challenging yet exciting location!