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Fixed Operations Manager Job Description                                                  

Reporting to a District Manager/Market Manager a Fixed Operations Manager is a front-line sales and management position responsible for leading organic revenue growth and developing Technicians at a limited number of work-sites.                                                                                    

Essential Duties & Responsibilities

Leadership                                                                                                                 

Acts as Team Leader and mentor to Technicians                                                

Maintains daily contact with Technicians both in-person and over-the-phone                              

Schedules Technicians and distributes work-load                                               

Works with DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs     

Hires new Technicians and coordinates the smooth transition through orientation into regular service      

Ensures Technicians receive appropriate technical support to maximize production         

Shares methods, aids, and techniques to enhance Technician performance                      

Identifies high-potential Technicians and schedules advanced and cross training opportunities     

Communicates employee strengths and opportunities for improvement                                       

Provides balanced "in-the-moment" feedback                                                    

Proactively addresses performance deficiencies and takes steps to correct                                   

Writes development plans when necessary                                                        

Authors and conducts formal performance reviews annually                                                                  

Operations                                                                                                                 

Acts as the "Pivot-point" between customers, Technicians, and home office                    

Initiates new business relationships at auctions, rental agencies, and auto dealers                        

Builds on current customer relationships to effectively expand into new services                         

Educates client managers and service writers about reconditioning services such as PDR, partial bumper and wheel restoration.                                                      

Conducts weekly/monthly utilization review of client/department accounts                                             

Checks the quality of reconditioned repairs to ensure Company standards                                               

Utilizes quality checks as aids to create additional revenue opportunities                                    

Leads monthly Technician meetings to share the happenings and direction of the Company                     

Checks the quality of reconditioned repairs to ensure Company standards                                               

Utilizes quality checks as aids to create additional revenue opportunities                                    

Improves personal sales skills, knowledge, and abilities                                                 

Administrative                                                                                                           

Oversees compliance with all facility regulatory standards and Company policies                       

Ensures Company supplies, tents, vehicles and equipment are kept clean and orderly                  

Manages supply levels and inventories while controlling shop waste                                          

Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code     

Prepares operational updates and Technician performance reports                                                           

Qualifications                                                                                                            

Experience coaching and managing team performance                                                   

Background managing multiple projects with various timelines and often conflicting priorities

Service orientation with ability to work across sales channels to create added value

Demonstrated presentation skills                                                          

Credible and persuasive communicator and active listener                                                         

Solid understanding of financial results and material costs                                                         

Proper judgment and common-sense decision-making when solving problems and creating solutions       

Knowledge of pertinent local and federal environmental, health, and safety regulations                                                   

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at leaveofabsence@dealertire.com or via phone at 833-483-8232.