Field Technical Sr. Staff (100463) at American Honda Motor Co Inc

What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The field staff is the dealers’ point of contact for all parts and service related activities.   The Field Technical Specialist (FTS) must be client focused, working in conjunction with the District Parts and Service Manager (DPSM) and Techline to support buyback prevention and improve dealer Fixed on First Visit performance.  The FTS will be directly responsible for on-site inspection, diagnosis, and the repair of difficult to diagnose/repair vehicles.  The FTS will determine the nature and scope of the problem, conduct reviews of service processes and equipment, identify the technicians that can benefit from additional training by analyzing performance gaps, and document the findings.  The FTS is expected to analyze the situation, determine the source of the problem, and recommend corrective actions.
 

Key Accountabilities

• Reduce vehicle buybacks and trade-outs: 10% reduction over previous fiscal year
• Provide in-dealer technical assistance.   Fix > 95.5% of vehicles on the first visit
• In-dealership Fix on First Visit Assessments to support Zone CSE performance: Assess dealer readiness level to complete repairs on the first visit.  Assessments will include, but not limited to, dealer Special Tool availability, Technician training, Technician Diagnostic Process adherence,  Multi-point processes, Express Service processes, work distribution (dispatch) effectiveness, Quality Control processes, CSE Survey responses (negative FFV) review to determine root cause of failure, and Service Information System usage/understanding.    
• Administrative duties: Document daily activities and provide feedback to DPSM and Zone. Create FTS cases for all vehicle repairs in accordance with TREAD reporting requirements and buyback review reports when necessary.  Create Field Quality Reports when appropriate.
• Special Projects:Test tools and provide feedback.  Inventory special tools when necessary. Support service engineering data collection activities. Provide technical support for arbitration hearings.  
• Professional Development:  Attend training for new models, current issues, and new technology. Attend Techline meetings by phone to stay up to date on current issues and service actions.
   

Qualifications, Experience, and Skills

• Automotive technical school or 8 years on-the-job experience.
• Automotive training:  must be ASE certified or equivalent experience and possess extensive troubleshooting skills.
• Extensive automotive technical experience required
• Requires excellent interpersonal, verbal, and written communication skills. 
• Position requires extensive travel and may require relocation.

What differentiates Honda and make us an employer of choice?

Total Rewards:
•    Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
•    Paid Overtime
•    Regional Bonus (when applicable)
•    Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) 
•    Paid time off, including vacation, holidays, shutdown
•    Company Paid Short-Term and Long-Term Disability 
•    401K Plan with company match + additional contribution
•    Relocation assistance (if eligible)

Career Growth:
•    Advancement Opportunities
•    Career Mobility  
•    Education Reimbursement for Continued Learning
•    Training and Development Programs 

Additional Offerings:
•    Tuition Assistance & Student Loan Repayment
•    Lifestyle Account
•    Childcare Reimbursement Account
•    Elder Care Support
•    Wellbeing Program
•    Community Service and Engagement Programs
•    Product Programs
•    Free Drinks Onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.