Field Support Technician at Horizon Management Services

Responsible for maintaining the assigned property (or properties) in a safe, attractive, and comfortable condition. Assists with other types of maintenance as needed.

Reports to the Maintenance Supervisor/Community Manager. Maintains relationships with Resident/Property Managers on-site, peers, and all other departments within the company. Also maintains relationships with current and prospective residents, suppliers, vendors, and others serving the company or the property.

Primary Responsibilities

Corrective Maintenance

• Satisfies service requests per work orders, following company procedures.
• Enters at resident's convenience after proper notice.
• Completes all repairs within the monthly budgeted maintenance hours.
• Cleans up thoroughly after work.
• Observes the condition of the apartment and reports any unusual circumstances (e.g., size and number of pets).
• Leaves a notice of work performed.
• Assists with apartment make-ready procedures, including:
  • Painting
  • Cleaning carpets, windows, and appliances
  • Servicing appliances, plumbing, and electrical fixtures
  • Repairing or replacing old and faulty parts
  • Checking and changing locks
  • Replacing burned-out light bulbs
• Performs any duties assigned by the Regional Manager or Director of Operations.

Preventative Maintenance

• Completes a preventive maintenance inspection checklist monthly and submits it to the maintenance supervisor, covering:
  • Grounds: Inspects for cleanliness, landscape appearance, potential problems, and recommends future budgeted improvements.
  • Building Exterior/Interior: Inspects for structural problems, leaks, cracks, cleanliness, damage, and recommends future budgeted improvements.
  • Building Equipment: Inspects for proper and safe operation and notes needed repairs.

Emergency Maintenance

• Is on-call for emergency duty when assigned.
• Is familiar with power, water, and gas turnoffs, clean-out traps, fire extinguishers, and fire hydrants.
• Knows emergency telephone numbers (e.g., 911, police, fire department, property manager, Maintenance Supervisor, and Director of Operations).
• Follows all company emergency procedures.

Other Responsibilities

• Assists in maintaining inventory of tools, equipment, and supplies.
• Establishes and maintains good relations with residents, prospective residents, vendors, and co-workers.
• Assists outside contractors when services are required.
• Assists office staff in delivering correspondence to residents when requested.
• Picks up trash on the property and assists the groundskeeper/housekeeper in maintaining cleanliness and safety.
• Reports all needed repairs to the Regional Manager or Maintenance Supervisor.
• Assists with other types of maintenance when necessary and assigned by the Regional Manager or Maintenance Supervisor.
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contracts.
• Attends all instructional classes conducted by management.

A. Education, Work Experience, Licenses, and Certifications

• Education: Minimum high school diploma or equivalent.
• Experience: Minimum three (3) years of full-time maintenance experience.
• Licenses: A valid driver's license and current automobile insurance are required. Travel to job sites is necessary, so reliable transportation is essential.

B. Required Knowledge and Skills

• Ability to communicate clearly and effectively, both verbally and in writing, with residents, third-party contacts, company managers, principals, owners, and other office team members.
• Mechanical aptitude.
• Exhibits exceptional safety habits.
• Ability to diagnose and repair electrical, plumbing, and mechanical malfunctions.
• Ability to perform drywall and carpentry repairs.
• Working knowledge of HVAC systems and various appliances.
• Ability to work as part of a team.
• Ability to work with the public and senior citizens.
• Ability to maintain and establish organization within their work.
• Ability to operate a computer, including email and light typing.
• Ability to climb and work from an 8-foot ladder (e.g., changing light bulbs).
• Ability to work weekends or evenings for on-call duties.

C. Computer Applications

• Basic computer skills.

D. Other Requirements

• Must have own tools.

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Physical Demands: Regularly required to sit, stand, bend, climb, lift, push, pull, balance, stoop, kneel, crouch, crawl, reach, handle, write, and operate standard office equipment and telephone. Will move/transport and install/remove appliances. Will ascend and descend ladders and work atop them. Will diagnose and detect issues with appliances and machinery, then fix them accordingly. Regularly communicates with customers and tenants. Frequently required to move about and reach for items. May occasionally lift and/or move up to 70+ pounds. At times, required to move appliances, equipment, products, and furniture within or between buildings.
• Environmental/Atmospheric Conditions: While performing the duties of this job, the employee will endure outside conditions, odors, possible toxic conditions, and potentially confined spaces.

Compensation details: 25-30 Hourly Wage

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