Field Services Leader - Koch

Your Job

Masen, a Koch owned and operated environmental IoT services startup, is seeking a Field Services Leader to join our growing team. The Field Services Leader will be responsible for providing leadership, strategic thinking and planning for environmental IOT device installations and maintenance activities.

This position requires travel of approximately 25%-35% to industrial sites and partner / vendor locations across the U.S. depending on location.

Our Team

Masen, a Koch owned and operated environmental IoT services startup, helps industrial operators implement and manage automated environmental data collection infrastructure so they can focus on higher value-added tasks. Masen utilizes connected devices (IOT), various communication protocols, support and maintenance services and an intuitive visualization platform to generate insights from the most challenging environmental use-cases. This enables our customers to create competitive advantage and maximize operational efficiency through data driven decisions.

As part of a new, fast growing, and rapidly evolving company, you will have the unique opportunity to help shape and define Masen from the ground up. And, unlike most startups, Masen has access to some of the best talent and customer insights being embedded in Koch Industries, one of the most stable and respected privately owned companies in the world.

What You Will Do

• Provide leadership and direction for Masen's Field Service Team to ensure the team delivers superior services and that the customer has an excellent customer experience.
• Perform strategic planning, scheduling and support for IOT installations, maintenance activities and responses to unplanned events.
• Develop and implement processes that result in IOT installation and maintenance activities that are done safely, effectively and profitably.
• Manage budgets and track expenses to drive profitability and continuous improvement
• Lead the development and implementation of device preventative maintenance plans to ensure device reliability and data integrity.
• Manage and oversee work done by key partners/contractors for installation and maintenance activities
• Build and maintain relationships with key partners/contractors that will allow Masen to effectively service customers across the country
• Work closely with Masen's product and engineering team members to continuously improve installation methods and product offerings.

Who You Are (Basic Qualifications)

• Experience as a Leader, with a strong focus on leading field service activities and project management with IOT or other industrial monitoring devices

• Experience leading teams, fostering collaboration, and integrating diverse perspectives to achieve business objectives and enhance efficiency.

• Ability to develop and implement processes to inform decision-making, optimize resource allocation, and drive operational efficiencies.

• Experience managing and overseeing contractors

• Experience with planning jobs/maintenance activities and managing budgets

What Will Put You Ahead

• Leadership experience of teams, projects, and initiatives - demonstrated ability to influence and delegate as needed

• Experience developing and implementing business processes for field service teams

• Degree in engineering, business, operations management, or other related field

• Experience with environmental data, IoT, hardware, and service-related products and businesses

• Electrical, instrumentation or process controls experience in the manufacturing sector

• Experience in building and maintaining partnerships

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

Koch Industries creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs 120,000+ employees across the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.