Field Services Engineer - Excelon Solutions

Field Service Engineer

San Francisco, CA

Full Time

Job Description:

LTTS’ customer is a technology-driven hydrogen company with a singular mission to revolutionize energy by leveraging their leadership in fuel cell technology and building the hydrogen ecosystem. Utilizing their proven and proprietary hydrogen fuel cell technology, customer aims to decarbonize various end markets starting with zero-emission heavy-duty commercial vehicles in North America, Europe, and around the world. We are a global company headquartered in the U.S., and international operations in the Netherlands, Australia, and China.

POSITION OVERVIEW

LTTS is hiring Field Service Engineers for its customer as mentioned above, who will work onsite at various location predominantly in San Francisco, CA and San Jose, CA regions. Service Engineer should be based out of San Francisco, CA area.

He is expected to work at various locations to provide on-site support for our vehicle build production of customer’s Zero Emission Hydrogen Fuel Cell Trucks. The Field Service Engineer is the technical vehicle systems, software, and controls engineering expert for customer at their services partner’s facilities.

RESPONSIBILITIES:

• Support “hands-on” repairs of customer vehicles at end customers’ locations and service points. Interact with end customers and internal Service Technicians to keep the vehicles maintained and serviced properly.
• Lead analysis and advanced problem-solving to troubleshoot vehicle function and performance issues, including but not limited to electrical, software, battery, and systems.
• Document service issues and interact with Customers to ensure end Customer satisfaction and high vehicle up-time.
• Support the internal Sales team on resolution of end Customers’ issues and assist in communication.
• Support vehicle commissioning during electrical power-up, calibration programming, and initial fuel cell start-up.
• Lead root cause analysis of vehicle build production in relation to quality control and vehicle assembly (5 Whys)
• Provide the direction necessary to perform rework/repair processes in compliance with engineering standards.
• Provide failure analysis and design concerns back to Engineering.

QUALIFICATIONS

• Bachelor’s degree in engineering – Mechanical or Electrical, or related technology preferred (5-6 years’ experience)
• Background in application engineering including experience with software, controller interfaces, and configuration management – preferably in validation or calibration.
• Working knowledge of vehicle assembly best practices and constraints
• Experience working with High Voltage electrical systems and safety protocols.
• Must be self-motivated, with a desire to continuously improve, learn and develop creative solutions.
• Effective problem solver with knowledge and experience utilizing structured problem-solving methodology and experience introducing new products.
• Exceptional organizational ability with good follow-up skills and attention to detail is a must.
• Willing to travel domestically (up to 80%) within USA
• Willing to travel to Canada, EU region on need basis
• Automotive experience with HD trucks (class 6-8) or battery electric vehicles (BEV)
• Previous experience working in a vehicle assembly plant.