Field Service Technician (f/m/d) - Hug Engineering

KEY RESPONSIBILITIES

Service & Troubleshooting:

• Perform preventive maintenance on all HUG systems according to HUG standard maintenance plan
• Diagnosis of malfunctions and troubleshooting
• Carry out emission measurements and reports (NOx, Soot, CO, etc..) using the relevant tools
• Provide remote support (calls/e-mails/etc.) for troubleshooting and spare part identification to customers and colleagues

Commissioning:

• Carry out commissioning of various projects
• On-site coordination & instruction of customer support teams
• Training of customers for operations and maintenance during handover of HUG system
• Ensure optimal customer satisfaction and operational readiness of the system

Other Responsibilities:

• Internal and external customer support for technical matter
• Promote HUG products
• Proactive learning about company products and services
• Care and maintenance of equipment and tools
• Provide timely and accurate working reports
• Travel Requirements up to 80%, including extended overnight stays, mainly in USA; position will also travel internationally
• Willingness to occasionally travel or work on weekends

YOUR PROFILE

• Completed training in the field of electrical engineering or mechanics (mechatronics technician, electronics technician, plant mechanic, industrial mechanic, or comparable training)
• Preferred previous experience with engine and/or aftertreatment systems for highhorsepower applications
• Ability to perform complex troubleshooting
• Proficiency in industrial electrical systems (PID Controls, wiring, analog and digital transmitters, sensors, etc.)
• Ability to handle AC and DC Circuits including Relay Logic
• Comfortable with mechanical work and ability to perform physically demanding tasks
• Autonomy and capability of taking ownership and accountability
• Proficiency with MS Office suite (Excel, Word, PowerPoint)
• Excellent organizational skills
• Excellent communication and interpersonal skills
• Fluent in English, ability to effectively communicate, verbally and in writing
• Must have a valid driver’s license
• Must be a US Citizen
• Must have a valid passport, or be able to obtain one in a timely manner