Field Service Technician at eXcell
Tampa, FL
About the Job
Our client has a brand new opportunity for a Field Service Technician to join their team onsite in Tampa, FL and provide unparalleled technical support. This Technician will travel within a radius of 25 to 100+ miles daily, depending on the area and specific route, and is required to have a valid driver’s license.
Duties and Responsibilities:
Track and monitor issues, provide notes and feedback
Understand AC / DC and backup power concepts
Manage triage, troubleshooting, and resolution to client scope on IT equipment
Document efforts, issues and resolutions, close cases / tickets daily
Complete all assigned projects and tasks
Ensure the upkeep and maintenance of provided tools and vehicles
Skills and Qualifications:
Minimum 1+ years of IT support experience
A+ Certification required - can be obtained within first 3 months of employment
Familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix)
Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
Experience desired in copper and fiber cabling and various terminating connectors
Exceptional customer service skills
Excellent interpersonal skills and a customer-centric approach
Must be self-motivated and have the capability to complete projects ahead of schedule
Excellent time management and reporting skills
Will occasionally work at heights of 20' to 25', lift equipment training provided
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **