Field Service Technician - United Safety and Survivability Corporation

• Provide service and customer support during field visits.
• Manage and execute all on-site installation, repair, maintenance and test tasks.
• Diagnose technical and customer issues/problems while maintaining the highest level of customer satisfaction.
• Provide technical training on our products.
• Define/drive part sales though training/reviews.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Accurately document field changes and processes in support of future product modifications, ongoing service support, and potential warranty claims.
• Establishes service requirements; ordering and gathering components and parts to complete service requests. 
• Produce timely and detailed service reports/Sales Force ticket updates.
• Knowledgeable regarding all products manufactured by USSC and USSC suppliers.
• Build positive relationships with customers.
• Perform projects, as requested, that are concerned with product offerings, product process and documentation improvement and company growth.
• Effectively schedule trips.
• Observe all company rules and safety practices.
• Perform other duties as assigned.

• High School Diploma or equivalent.
• 1-3 years’ work as a technician or equivalent mechanical ability; other relevant experience will be considered.
• Automotive or transit experience preferred.
• Proficient at reading blueprints and the use of hand tools or other tools required for the job.
• Ability to troubleshoot, test, repair and service technical equipment.
• Ability to lift 50lbs and stands for up to 12 hours per day.
• Flexible regarding working hours and travel.
• Able to travel extensively including possibly weekends.
• Must have a valid driver’s license and passport and be able to travel internationally.
• Knowledge of computerized business systems, Excel, Word, email, and general personal computer skills.
• Outstanding oral communication skills including tack and diplomacy which would be utilized during customer service, conflict management, and development of relationships with internal and external contact.
• Demonstrated ability to manage multiple and diverse projects including, analytical thinking, planning, prioritizing, problem-solving, decision making and carrying out assigned projects with minimal supervision.
• You can follow verbal and written instructions, directions and other communication in English.
• Safety is at the forefront of your mind when you are working and you gladly follow all safety policies to promote a safe working environment at United Safety.
• You bring with you a positive attitude and the ability to work cohesively in a team environment.
• Help United Safety operate effectively by adhering to attendance and punctuality standards. 

Founded in 1984 by entrepreneur Christian Hammarskjold, our company began in a garage with just a few products and a dream to innovate better, safer transit solutions. Since then, we’ve grown in both size and scope; introducing several new products and applications across a wide range of industries.Even as we continue to grow, our mission stays the same. We’re uniting passions, ideas, people, and solutions to protect and save lives through constant innovation.OUR VISION & MISSIONOur Vision: To build the next generation of safety and survivability technologies.Our Mission: United Safety and Survivability Corporation is committed to delivering the most innovative and reliable safety and survivability solutions our customers can trust to protect life and property.