Field Service Tech III - Apollo Professional Solutions

Field Service Tech III
San Diego CA
Contract to Hire - 1st Shift, Std
Hours: 7:00am - 2:30pm
Pay Rate:  $34.16/Hr.
Benefits: overtime, medical, dental, vision, 401k

REQUIREMENTS:  Field Service Tech III

• US Citizenship
• Associates degree
• Basic understanding of networks Desktop/Laptop hardware repair
• Experience with Microsoft AD
• Knowledge in Asset Management Excellent customer service skills
• Excellent communication skills - both oral and written
• Ability to work well with others in a team environment.
• Adheres to standards as defined in Standard Operating Procedures.
• Proficient with a variety of MS Operating Systems: Win11 and Win 10.
• Troubleshooting skills for applications running on MS Windows based platforms (Office M365, browsers, printers, etc).,
• Basic understanding of networks Desktop/Laptop hardware repair
• Experience with Microsoft AD Knowledge in Asset Management
• Excellent customer service skills

JOB DESCRIPTION:  Field Service Tech IIIProvide on-site technical support for the end-user community. Support consists of software and hardware installs, hardware moves, add or changes of hardware/software and maintenance. PC refresh support consisting of imaging PCs, installing software and deploying to users. Support of mobile devices iPhones and iPads. Demonstrated customer service and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products. Follow all company’s filed procedures and protocols.PREFERRED EDUCATION & EXPERIENCE:  Field Service Tech III

• 6+ Years experience with High School or 3+ Years experience with AA or 0+ Years experience with BS/Associate's degree preferred
• Knowledge of ServiceNow - Requests, Incidents, and asset management

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EEO Statement Apollo Professional Solutions, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, disability status, medical condition, pregnancy, genetic information, protected veteran status, gender, sexual orientation, gender identity or expression, or any other status or characteristic protected under federal, state, or local law.