Field Service Engineer - Intevac

Are you ready to dive into the future of technology? At Intevac, we're not just offering jobs; we're creating opportunities to make a real impact! Our mission is to become the world's premier thin film coating provider, with an audacious vision of coating every technological device on the planet. With over 30 years of pioneering expertise in thin film science and strategic partnerships with industry leaders, we're at the forefront of innovation, tackling the toughest challenges in technology.

Our flagship product,TRIO, is a revolutionary multi-zone automated coating system that's setting new industry standards. TRIO expertly coats both 2D and 3D substrates, delivering results that are game-changing for the consumer electronics and automotive sectors. As demand for cloud-based storage skyrockets, our Hard Disk Drive (HDD) 200 Lean platform is designed for maximum efficiency in mass production, featuring an adaptable architecture that continually pushes the boundaries of process technology.

We're on the lookout for a Field Service Engineer to join our vibrant team at Intevac! In this exciting role, you'll be at the heart of our dynamic sales and services team, delivering exceptional customer support and technical expertise. Reporting to the Field Service Manager, you'll play a vital role in providing onsite assistance for equipment installation, warranty services, and maintenance support for our cutting-edge Thin Film process systems.

Key Responsibilities:

• Be the Expert: Provide hands-on support for equipment installation, warranty service, and maintenance of our innovative Thin Film process systems.
• Collaborate & Innovate: Work closely with product engineering to ensure top-notch assembly, testing, and performance validation while troubleshooting and optimizing equipment quality.
• Empower Customers: Train customers on the operation and maintenance of Intevac production systems, sharing Best Known Methods to elevate their performance.
• Bridge the Gap: Serve as the key technical liaison, addressing warranty and production maintenance needs, troubleshooting issues, and facilitating spare part replacements. You'll gather invaluable customer feedback and report it to relevant teams to enhance satisfaction and drive improvements.
• Report & Grow: Keep the Field Service Manager informed about your service activities, customer insights, and any technical challenges you encounter, ensuring our team continuously evolves.

Required Knowledge & Experience:

• People Skills: Proven ability to build strong customer relationships through exceptional communication and interpersonal skills.
• Technical Leadership: Experience in guiding teams with a focus on customer satisfaction.
• Hands-On Expertise: Proficiency in using hand tools, meters, scopes, and other specialized equipment.
• Education & Experience: An associate's degree in electro-mechanical technology (ASEET) with 5-7 years of experience, or a bachelor's degree (BSEET) with 4-6 years in a related field.
• Industry Insight: At least 3 years in the semiconductor or similar industry, with a minimum of 1 year working on Capital Semiconductor equipment or equivalent machines.
• Travel Ready: A valid driver's license and passport are required, along with a willingness to travel internationally.
• Flexible Spirit: Availability to work shifts, overtime, and on-call as needed to support our ambitious goals.

Preferred Knowledge & Experience:

• Technical Communicator: Strong technical communication skills to convey complex information clearly.
• Customer-Centric Mindset: Insight into customer processes and a knack for managing challenging accounts with grace.
• Vacuum System Know-How: Familiarity with vacuum systems utilizing cryogenic and turbo molecular technologies is a plus.

Join us at Intevac, where innovation and opportunity collide! If you're passionate about technology and ready to be part of something extraordinary, we want to hear from you. Let's shape the future together!