Field Operations Coordinator - Mission Viejo/San Juan Capistrano, CA at OPENLANE

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

• We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

• We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

• And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Hourly rate between $28-30 per hour (plus commissions) depending on experience

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match 

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer 

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement 

We’re Looking For:

We are seeking a Field Operations Coordinator with experience in conducting vehicle assessments and coordinating with dealerships. You will be part of a dynamic operations team responsible for ensuring smooth operations regarding vehicle inspections. In this role, you will have the opportunity to use your experience in vehicle inspections, documentation, and dealership coordination. The ideal candidate will have a minimum of 5 years of automotive experience.

You Are:

• Detail-oriented. You will ensure accurate and comprehensive vehicle inspections, documenting any damages or concerns.

• Organized. You will coordinate with the Regional Operations Manager, sales team, and operations team to ensure efficient communication and workflow.

• Customer-focused. You will serve as a liaison between sales, operations, and dealerships, building and maintaining positive relationships.

You Will:

• Conduct vehicle assessments, documenting engine, transmission, interior, and exterior inspections using OPENLANE's mobile application.

• Coordinate with dealerships and ensure adherence to OPENLANE standards and guidelines for vehicle inspections.

• Submit accurate and detailed inspection reports through the designated platform.

• Assist in marketing efforts by distributing flyers and promotional materials to buying dealers.

• Maintain strong communication and collaboration with internal teams and dealerships.

Must-Haves:

• Minimum of 5 years of automotive experience as a vehicle mechanic or equivalent mechanical background.

• Valid driver's license and ability to operate a motor vehicle.

• Proficiency in using technology, including electronic submission of inspection reports.

• Strong attention to detail and ability to work in various weather conditions.

• Excellent organizational and communication skills.

Nice-to-Haves:

• Previous customer service experience.

Sound like a match? Apply Now We can't wait to hear from you!