Field Engineer - Datum Software, Inc
Elmhurst, NY 11371
About the Job
Field Engineer
Long Term Contract
Elmhurst NY
Responsibilities:
- Operational Support: Provide comprehensive support for IT infrastructure, managing Install, Move, Add, and Change (IMAC) requests across diverse environments, including office spaces, reservation centers, and airport locations.
- Customer Service Excellence: Deliver top-tier service during field visits and dispatches, ensuring high client satisfaction and addressing technical needs promptly.
- Issue Diagnosis & Resolution: Effectively diagnose technical issues, identify root causes, and implement corrective actions to resolve problems quickly and efficiently.
- Service Documentation: Produce detailed service reports, documenting all actions taken for transparency, future reference, and process improvement.
- Performance Analysis: Analyze system performance data to pinpoint areas for improvement and provide ongoing technical support to ensure optimal functionality.
- Workflow Coordination: Ensure tasks and projects are aligned with operational schedules and deadlines, maintaining efficiency and productivity.
- Complex Issue Resolution: Accurately document and resolve complex technical problems, ensuring solutions are effective and sustainable long-term.
- Workaround Implementation: Develop and implement alternative solutions when standard procedures are not effective, ensuring continuous business operations.
- Technical Support: Provide expert troubleshooting and technical solutions for software and setup issues, helping field engineers, technicians, and end-users.
- Customer Relationship Management: Build and nurture positive relationships with customers, enhancing trust, loyalty, and long-term partnerships.
- Safety Compliance: Safely utilize ladders and other equipment during on-site tasks, following safety protocols and guidelines.
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.”
Source : Datum Software, Inc