Field Engineer 3 - Apidel Technologies

JOB DESCRIPTION

This job req is subject to overtime discounts (0.95xexempt; 1.35x non-exempt) and a 10% discount after six months of service

Please include the following information along withprescreen questions at the top of every resume: DO NOT LIST THE BR!!

Candidate\'s Name

Candidate\'s City/State

Has the candidate worked for Unisys as an employee orcontractor

Location/Fed ExAddress: 1801 Porter St in Baltimore, MD (this is the correct address!!!)

Is this contract to hire/possible extension Yes 

Positions: 1

Shift start time and end time  8 5, OR 9-6 (TWO POSSIBLE SHIFTS)

Will the individual be required to work on site/is thisremote at customer sites 

Driving or Non-Driving Non-Driving   

Requirements

Must have experience with Installing, diagnosing,maintaining and servicing computer-related products, including but not limitedto desktop & laptop computers, printers, network devices, standardsoftware, and low-end servers at customer sites, and/or depot locations

Windows 10/11 and Mac Ventura, Monterey or Sonomaoperating system experience in a professional setting

CUSTOMER SERVICE EXPERIENCE IS VERY IMPORTANT

Service now and Office 365 Suite experience A/Vexperience nice to have but not required

Questions and Answers MUST be on Top of Resume! 

1.How many years of Field and/or Desk Side supportexperience do you have

2.Do you have your A%2B certification

3.What is your back up plan if you have vehicle problems(Uber is not an option)

4.Have you ever worked for Unisys as a contractor or FTEif so when and who was your manager 

5. Do you have experience with Mac Ventura, Monterey orSonoma operating system experience in a professional setting

6. Do you have experience with Installing, diagnosing,maintaining and servicing computer-related products, including but not limitedto desktop & laptop computers, printers, network devices, standardsoftware, and low-end servers

7. How many years of experience do you have with Windows10/11

8. Do you have experience with Service Now and Office 365Suite

9. Do you have experience with A/V Please explain

10. Are you at least 18 years of age

As a Field Engineer 3, you will perform activitiesassociated with installing, diagnosing, maintaining, and servicingcomputer-related products, including but not limited to desktop and laptopcomputers, printers, and standard software at customer sites and/or depotlocations.  This is a journeyman positionfor the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script usingstandard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issuesthat could not be addressed by service desk. Your assignments will range in complexity, from troubleshooting andrepair to more difficult device repair, including reloading and re-imaging ofPCs/laptops, and installing and optimizing hardware and software products.

This role requires MAC OSx, Windows 10/11, Service Nowand Office 365 Suite experience in a professional setting.  A/V experience would be a plus.

Responsibilities:

Provides support for software and hardware for desktopsand laptops

Provides maintenance and support on legacy products

Installs and maintains PCs and associated software andperipherals

Performs installs, moves, adds and changes as required

Tests and certifies PCs and client approved applications

Provides follow-up on problems or escalation

Maintains a high degree of professionalism in actions,demeanor, and dress.  C-Level supportwill be required.

Ensures customer satisfaction throughout the servicedelivery transaction

Ensures client specific Service Level Agreements are metand incident and request tickets are updated accordingly within the ticketingsystem

May be required to assist with support of servers ornetwork devices with guidance through support. Certification not required