Family Reunification Supervisor - Heartland Human Care Services

Title: Family Reunification Supervisor

Location: Rogers Park, Chicago IL

Schedule: Monday, Tuesday, Wednesday (8:00am-4:30pm) Part-Time

Summary:

Heartland Human Care Services (HHCS) is seeking a dedicated Family Reunification Supervisor to oversee critical services that support family reunification, case management, and stakeholder engagement. Reporting directly to the Associate Director of Family Reunification and guided by the Director of Quality and Compliance, you will play a pivotal role in ensuring the quality of care across all program operations.

As a bilingual leader, you will manage and support staff in delivering essential family reunification services, ensuring that all activities align with funder and licensing requirements. You will also have a key role in external stakeholder liaison, ensuring strong partnerships and communication. With supervisory responsibilities, you will be instrumental in staff development, providing necessary training to uphold quality standards and compliance.

In this role, you’ll have the opportunity to shape the future of family reunification services by implementing best practices and fostering a positive culture. If you’re passionate about reuniting families and leading high-quality, impactful programs, we invite you to join our mission-driven team.

Why Join Us:

• Make a Difference: Be a part of an organization that is deeply committed to creating positive change in the lives of individuals and communities.
• Professional Growth: Take on a leadership role where you can develop and implement asset management systems, supervise a dedicated team, and contribute to ongoing education initiatives.
• Comprehensive Benefits: Enjoy a range of benefits, including medical, dental, vision insurance, 401(k) match, paid maternity and paternity leave, commuter benefits, student loan assistance, and more.

Duties & Responsibilities

Family Reunification Services:

• Collects and assesses family background information through interviewing children, families and care providers and review documents from police, Child Protective Services and other agencies.
• Collaborates with the Office of Refugee Resettlement and affiliate organizations and stakeholders engaged in service provision for unaccompanied children.
• Participates in staff meetings, staffing and working groups as required to support the goals and the overall development and implementation of the agency’s strategic plan.
• Provides advanced advocacy, assessment, and case management services to individuals, families and groups and establishes appropriate service/treatment plans, reviews case progress and determines case closure according to program guidelines and standards.

Program Needs:

• Assists Program Director/Associate Director in ensuring that all licensing and agency standards are being met in the area of Family Reunification/ORR/HHCS services
• Responds to on-call crisis situations 24 hours a day/7 days a week and may carry an agency-issued communication device (email/cell phone)
• Participates in the development of long-term plans, service delivery model and other significant strategies and/or systems.
• Supervises program participants individually or in groups.
• Helps program participant to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and program participant's part in creating them.
• Assists in household maintenance or participant transportation, as necessary.

Compliance and Documentation:

• Ensure staff completion of quality documentation related to the reunification services and/or other services related to case management services
• Performs various coordinating and training duties. These include, but are not limited to such things as preparing and monitoring staffing assignments, training employees how to perform certain job duties and suggesting how employees can improve their job performance.
• Adheres to professional standards as outlined by Heartland Alliance, the division of Youth and Residential Services, governmental bodies, DCFS and other appropriate professional associations, and private funding sources

Talent Management and Training:

• Models Heartland Alliance Leadership Qualities or 4Rs (Responsible, Reliable, Relational, and Respectful)
• Models a multidisciplinary team approach to participant care.
• Remains current in the field of service provided by the program through self-initiated avenues, as approved by a higher level management.

Quality Assurance:

This role works to develop and manage systems that ensure family reunification staff perform in full compliance with funder requirements, as well as within best-practices (aspirational) high quality of services. These may include, but are not limited to:

• Accurately completes in a timely manner all necessary forms, case recordings and statistical reports
• Participates in program planning
• Assesses, plans, and supplements the client’s level of functioning
• Presents clinical case reviews
• Attends a minimum of 40 educational training hours per fiscal year
• Initiates requests for assistance from Supervisor to address new issues or complex concepts affecting adherence to professional standards

Supervisory Responsibilities:

• Family Reunification Specialists

Education and Experience:

• Bachelor’s degree in human services, psychology, social work or related field required.
• A minimum three (3) years of work-related experience (case management, youth, social work, etc.) with demonstrated supervisory experience.
• Bilingual ability in English and a 2nd language is required.

Certifications/Licenses:

• A valid driver’s license with no moving violations or suspensions is required.

Knowledge/Skills/Abilities (K/S/A):

• Ability to speak and fluency in a second language including but not limited to the following multi-language abilities:
• Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence. 
• Ability to speak effectively before groups of customers or employees of organization.
• Access to regular, dependable and timely transportation.
• Ability and comfortability working with people of varying socioeconomic backgrounds.
• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.

Work Arrangement:

This role is not eligible for remote work.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible in regards to scheduling and work location.
• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is regularly required to sit, stand and walk.
• The employee must be able to stoop, kneel and/or crawl.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• The employee must have unrestricted ability to provide physical restraint.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement:

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.

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