Family Housing Hub Specialist - UMOM New Day Centers

Position Description: The role of the Service Priority Specialist II (SPS- II) is to assist families experiencing a housing crisis by problem solving, identifying resources, offering support and/or assessment through the community coordinated entry system at the Family Housing Hub (FHH). The SPS- II position is responsible for providing client navigation services and screenings for families experiencing homelessness with the purpose of diverting families to safe housing options and/or to connect them to the community emergency shelter waitlist.

Essential Duties and Responsibilities:

Direct Client Care

• Provides resources, support, and information to households and assists households in creating short-term plans to solve immediate housing crises.
• Engages in problem-solving techniques and housing stability planning with households including preventing families from entering the homeless services system when appropriate.
• Completes assessments with households in a professional, trauma-informed, and accurate manner.
• Collects all required information from households to insure appropriate connections to resources and housing.
• Serves as liaison between household and partner agencies to assure continuity of care.
• In collaboration with partner agencies, assists clients in accessing all necessary documentation for program eligibility.
• Assists with triage at FHH front-desk and phones, greets clients, and provides high level screening upon initial contact.

Family Housing Hub Operations

• Staffs satellite locations and off-site screening events.
• With the FHH team, maintains up-to-date listings of community, employment, and housing resources.
• Clearly and consistently communicates program details and client navigation information to external partners.
• Assists in office administration including client record upkeep, data entry, and information inquires.
• Supports program Coordinator with customer service responsibilities by fielding client concerns and external partner inquiries.

Documentation, Data Quality, and Outcomes

• Assures data is complete, accurate, and on-time in accordance with UMOM's data quality standards.
• Focuses on achieving agency outcomes of diversion from homeless system, data quality, and program efficiency.

Qualifications and Competency Requirements:

Experience and Education

• Bachelor's degree required, ideally in a related field
• Minimum 3 years of experience working with at-risk populations and/or case management required
• Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care, preferred
• Knowledge of non-profit sector; experience working with underserved or disadvantaged populations is preferred
• Knowledge of community resources and understanding of community health and social service system is a plus

Computer Skills

• Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
• Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook

Compliance

• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Valid AZ driver's license and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage (mileage reimbursement available)

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM
• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to exercise excellent independent judgment and take ownership of decisions
• Ability to think on a broad, systems-level relative to the scope of the position
• Ability to work independently and self-manage to achieve goals while being a strong team player
• Ability to organize, meet deadlines, and delegate appropriately
• Ability to cope with and embrace change, risk, and uncertainty
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Work Schedule: The typical schedule for this position is Monday-Friday. This position is currently working a hybrid schedule - 4 days in office and 1 day remote.