Family & Community Services: Bilingual Service Coordinator ISAC Program, McKeesport - ALLEGHENY INTERMEDIATE UNIT

Job Title:Bilingual Service Coordinator

Position Summary:

This position will be responsible to serve as the primary contact between the Latino families at the Family and Immigrant Connections program and various county and community agencies.  This position will identify potential resources to enhance educational, social, and economic opportunities for families. The position requires the experience and knowledge of the community and key people and agencies in the community.

Duties and Responsibilities:

1.      Responsible for intakes, individual assessments, coordination, and monitoring of the delivery of service coordination to high-needs Latino families with language and cultural barriers including case assessments and management, referrals/coordination to social service, medical, and government agencies, etc. and linkages with interpretation assistance and English classes to promote long-term self-sufficiency.

2.      Bring resources to the center that will benefit families that need specialized services.

3.      Individual is responsible to translate written material, signs, and other documents into Spanish for the benefit of the families and provide them with interpreters, translators, and program information for awareness and education.

4.      Follow the Family Support Principles.  Provide positive family communications, work with families in becoming self-sufficient, and participate in reciprocal relationships based on respect. 

5.      Screen/meet with clients to determine and assess gaps in service, English proficiency level, medical needs, social service and other needs, provide referrals, and track progress on a regular basis.  Conduct meetings with all potential enrollees and complete all program documentation. Provide crisis intervention and assistance to clients and possess the ability to develop trusting, supportive relationships with clients.

6.      Be trained in the Conferencing and Teaming service provision model; competent in using this practice model as appropriate.

7.      Develop individual plans, both short-term and long, to include development of English proficiency whenever possible as well as building competence in accessing services independently. Meet with enrollees to develop a family plan, assist them in setting professional and personal goals and monitor progress.

8.      Advocate with families to providers, school districts, DPW and CYF, and other systems.

9.      Coordinate services and referrals with partner agencies, county human service providers, schools, healthcare and government entities, etc. Follow-up to be sure services were provided. Maintain relationships with service providers.

10.   Coordinate activities of navigators/interpreters and ensure proper documentation.

11.   Work with site director and family development case manager to identify families in need of services.

12.   Collect and record data, producing measurable outcomes, as appropriate.

13.   Participate in the delivery of training to external service providers.

14.   Take part in staff development and training opportunities.

15.   Assume other duties as directed by the site director so program operates smoothly and efficiently.

1.      Bachelor’s degree in counseling, child development, family relations, social work, education, human services field, and (3) years’ experience working with immigrant services, service coordination or other social service.

2.      Aware of cross-cultural differences in dealing with foreign-born clients, able to behave in a culturally sensitive manner, and to respond appropriately to the cultural characteristics of the clients.

3.      Excellent reading, writing, and speaking in English and Spanish.

4.      Experience in translation preferred.

5.      Ability to interpret for men, women, and children and in many kinds of settings, including medical, school, social service, and public benefit offices.

6.      Ability to work collaboratively with and follow direction of service coordination team, and to report as required.

7.      Ability to empower self-sufficiency and to create a more coherent system of services for refugees/immigrants across the county.

8.      Basic level expertise in current Microsoft Office products. 

9.      Strong communication, writing, interpersonal, organizational and recordkeeping skills required.

10.   Excellent organizational skills, initiative, and ability to work with limited supervision.

11.   Ability to prioritize tasks, meet deadlines, and work under pressure.

12.   Ability to track, evaluate, and interpret program data to ensure high-quality programs and services.

13.   Ability to travel.

14.   Ability to comply with the AIU Conduct policy.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for extended period of time
• Lifting, carrying, pushing, pulling 35 pounds
• Ability to kneel, crouch, bend and reach to retrieve and handle teaching materials and supplies
• Moving fingers and hands in a repetitive manner
• Ability to speak clearly and distinctly when communicating with limited English-speaking customers
• Hearing clearly
• Adequate vision to perform duties

The information contained in this job description is for compliance with Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position.  Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required of this position.

Reports To: Site Director

Department: ECFCS/FACES

Position Schedule: Monday – Friday and some weekends or evenings depending on program events

Salary: $30,250.00

Benefits: Individual benefits outlined in the FACES ISAC benefit guide

To Apply: Create an on-line application and upload a cover letter, resume, PA Certificate (if applicable) and transcripts at the AIU Career Site.

Please send any questions to: recruitment@aiu3.net

The Allegheny Intermediate Unit is an equal opportunity education institution and will not discriminate on the basis of race, color, national origin, ancestry, religion, sex, sexual orientation, age, handicap, or limited English proficiency in its educational programs, services, facilities, activities or employment practices as required by Title IX of the 1972 Educational Amendments, Title VI and Title VII of the Civil Rights Act of 1964, as amended, Section 504 Regulations of the Rehabilitation Act of 1973, the Age Discrimination in Employment Act of 1975, Section 204 Regulations of the 1984 Carl D. Perkins Act, the Americans with Disabilities Act, or any other applicable federal or state statute.