Facilities Management Technology Manager - Sodexo

Role Overview:

 

What You'll Do:

• Define and Articulate Product Vision: Clearly communicate the product vision, strategy, and roadmap, ensuring alignment with the overall business objectives.
• Champion User Needs: Advocate for the needs of key end-users, ensuring that the product meets their requirements and delivers value.
• Foster Product Culture: Create a product culture that is centered around innovation, customer satisfaction, and continuous improvement.
• Measure and Analyze Product Performance: Track key performance indicators (KPIs) to measure product success and identify areas for improvement.
• Possess a Long-Term Product Vision:
• Strategic Roadmap Management: Develop and maintain a comprehensive product roadmap that aligns with the long-term business strategy.
• Proactive Problem-Solving: Anticipate potential obstacles and challenges, developing proactive solutions to ensure project success.
• Agile Adaptability: Demonstrate flexibility and adaptability to changing market conditions and evolving customer needs.
• Own the FM (Field Service Lightning, Experience Cloud for FM) IT product. 
• Ensure the product fully meets user expectations.
• Lead the iterative development of the solution (design, configuration, development, deployment and support)
• Work closely with the development team to ensure that the product is delivered on time, within budget, and to the desired quality standards.
• Manage product backlog, plan iterations, and create user stories.
• Assess value, develop use cases, and prioritize epics, features, stories, and themes to align with product strategy and maximize value.
• Own the delivery of the product/solution.
• Contribute to and align with the Global Platform strategy.
• Drive consensus among stakeholders and make informed decisions about product features and priorities.
• Prioritize the use of Salesforce Field Service Lightning's standard features to reduce customization
• Translate the product vision into technical deliverables.  Provide technical expertise to assess task complexity and suggest optimal solutions.  

What We Offer:

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring:

• Education: Master’s degree in computer science, Engineering, or a related field or equivalent experience
• Experience: Minimum 4-5 years of experience as a System Administrator or Product Manager.
• Technical Expertise: Extensive knowledge of Salesforce technologies including certifications: Salesforce Administrator, Service Cloud, and Field Service. Experience Cloud certification is a plus.
• Project Management: Proven ability to manage multiple projects simultaneously.
• Product Development:  Strong Understanding of traditional product development lifecycles

#LI-Remote

Who We Are:

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements:

Minimum Education Requirement: Bachelor’s degree or equivalent experience
Minimum Management Experience: 5 years
Minimum Functional Experience: 5 years