F&B and Banquet Supervisor - Westin Waltham

About Us:Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning. Complimentary on site dental cleanings provided every 6 months and an annual complimentary flu shot for associates on our medical/dental benefits. For those looking to stay fit, you can take advantage of our complimentary access to our WestinWORKOUT Fitness Studio. At the Westin Waltham, we take care of you so that you can take care of our guests!Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.Overview:

Assist the Outlet and Banquet Manager in the planning and management of the Restaurant, Room Service and in the serving of guests during banquet functions in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

 

Responsibilities:

• BANQUET RESPONSIBILITIES:
  • Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate. 
  • Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean. 
  • Make contact with group representatives. Explain how to make contact if needed throughout function. 
  • Communicate all BEO changes to catering office and affected departments. 
  • Coordinate with banquet staff set-ups, changes and time schedules for all functions. 
  • Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function. 
  • Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean. 
  • Recap all banquet checks at end of each day and turn in to Night Audit. 
  • Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.
  • Comply with attendance rules and be available to work on a regular basis. 
  • Monitor servers and busperson adherence to all service standards.
  • Perform any other job related duties as assigned.
• OUTLET RESPONSIBILITIES:
  • Monitor servers and busperson adherence to all service standards.
  • Supervise service of guests, being watchful of signals from guests in need of service.
  • Assist manager to establish and monitor sidework duty completion.
  • Maintain bank to HEI Hotels and Resorts standards.
  • Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.
  • Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
  • Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
  • Communicate daily with restaurant manager with regard to special events, house counts, etc.
  • Assist restaurant manager in conducting menu classes and taste panels.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

Qualifications:

• Hotel experience preferred.
• Superior communication skills to provide information and associated services to hotel management and guests. 
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. 
• Ability to work effectively under time constraints and deadlines.
• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations.
• Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

 

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

                                                                                                                                

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.