External Case Manager - Complete Care Careers

At Complete Care at Willow Creek, our residents are more than just patients; they are cherished members of our extended family. We pride ourselves on being a sanctuary where individuals in our community find compassionate support throughout their health journey. Our dedicated team is committed to providing exceptional care and ensuring that every resident feels valued, respected, and supported every step of the way.

Job Summary:

As an External Case Manager with Complete Care at Willow Creek, you will play a key role in ensuring smooth transitions for patients from hospitals to our post-acute care facility. Your dedication and compassion will profoundly impact the lives of our residents, ensuring they receive the exceptional care they deserve. We are seeking a high-caliber ECM to focus on Robert Wood Johnson University Hospital in New Brunswick and St. Peter’s University Hospital.

Key Highlights of This Role:

• An extraordinary opportunity to join the largest post-acute provider in New Jersey.
• Ideal for a high-energy, goal-driven individual with a proven record of expanding hospital market share.
• The chance to represent a premier post-acute center specializing in Neuro/Traumatic Brain Injury and Short Stay Rehabilitation.
• Collaborate with an experienced and successful center leadership team.

Responsibilities & Qualifications of an External Case Manager:

• Assess patients being discharged from hospitals to determine their care needs in the post-acute setting.
• Collaborate with hospital staff, patients, and families to develop comprehensive transition plans.
• Facilitate effective communication between hospital and facility staff, patients, and families.
• Provide patient and family education.
• Identify opportunities for increased market share from assigned hospital accounts.
• Maintain excellent organizational skills.
• Ensure timely communication and acceptance of hospital referrals.

Qualifications:

• Bachelor’s degree in healthcare administration, business, or a related field (preferred).
• 3-5 years of experience as an Admissions Director, Hospital Liaison in a skilled nursing/LTACH, or acute rehab hospital.
• Strong communication and interpersonal skills.
• Knowledge of healthcare regulations and standards.

External Case Manager Schedule & Benefits:

• Full-time with opportunities for advancement.
• Bonus plan.
• Flexible schedule.
• 401k plan.
• Team environment.
• Mileage stipend.

If you are passionate about making a difference and are committed to providing extraordinary care and compassion to our residents, we want to hear from you! Join the Complete Care at Willow Creek team and help us enhance the lives of those we serve.

Complete Care at Willow Creek is an equal opportunity employer.

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