Experienced Restaurant Server - Rolling Green Golf Club

GENERAL SUMMARY:
The server greets members and is responsible for the guest services while visiting the club. The
server will answer menu knowledge questions, offerings and process drinks and food orders. The
server will liaise between the kitchen, bar, and the guest table. The server will also manage the
billing process and take payments.

JOB RESPONSIBILITIES

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest and enters to the POS units.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements
  made by the guest while ordering the food. E.g.: No Garlic, less spicy etc, Without egg etc.
• Communicate to the members or guest and aid with their queries.
• Coordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and
  guest satisfaction.
• Server food and beverage to the guest as per the course of order.
• Observes members and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling member needs, offering
  desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your member's table.
• Properly open and pour water at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the property

RGGC - Job Description - Server

• Must have some familiarity with basic cooking skills.
• Assist in stocking and maintain the restaurant par stock levels and side station.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report.
• Close the shift on the POS terminal.

QUALIFICATIONS, EXPERIENCE & SKILLS

• Good guest interaction skills.
• Good listening skills.
• Sound decision making.
• Good interpersonal and communication skills.
• Leadership/People management.

Education:

• High school diploma or equivalent preferred.

Experience:

• Previous serving experience required.
• Excellent oral communication skills required.
• Positive interpersonal skills required.