Executive Housekeeper - Foxwoods Resort Casino

Under the direction of the VP of Resort Sales and Hotel Operations, the incumbent oversees the housekeeping department at The Fox Tower Hotel ensuring high standards of cleanliness and organization throughout the establishment. Manages budgets, inventory and ensures compliance with health and safety regulations. Bachelor degree in business, management or hospitality and/or seven (7) or more years of progressive managerial experience in a large Housekeeping operation, high occupancy 4-Diamond or higher rated property. Must have strong leadership and team management skills, excellent organizational and time-management skills, proficiency in budgeting & inventory control. Effective communication and interpersonal skills. Attention to detail and a commitment to high standards of cleanliness.

Job Summary:

Are you passionate about creating a welcoming organized environment? Foxwoods is looking for a dedicated Executive Housekeeper to oversee our world-class casino’s housekeeping operations. As a valued member of our team, the Executive Housekeeper will ensure exceptional cleanliness, presentation and efficiency while closely following Foxwoods standards to provide our guests with a memorable experience. This position will require excellent organizational and time-management skills, proficiency in budgeting and inventory control and strong communication and interpersonal skills. If you are ready to take on a rewarding opportunity and join a team of extraordinary individuals, then apply for the Executive Housekeeper position today and bring your talents to Foxwoods!

Primary Duties and Responsibilities:

• Must adhere to the Mashantucket Pequot Tribe's policies and procedures.
• Responsible for oversight of Housekeeping Services at The Fox Tower.
• Prepares annual operating budgets, annual capital projects and annual FF&E budgets.
• Manage finances of housekeeping, vendor partner and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget.
• Requisitions supplies and equipment.
• Implements and maintains Foxwoods quality standards and AAA 4-Diamond standards. Responsible for communicating property expectations to Housekeeping vendor partner and auditing for compliance.
• Designs, develops, organizes and delivers customer service training, skills-based training, and employee orientation for Foxwoods including Quality Assurance Manager and Supply Clerks as well as ensuring adherence by vendor partner Team Members through working with vendor partner management.
• Monitors and reports on guest room status, stock levels and problem situations within The Fox Tower hotel. Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the planning and execution of renovation and R&M projects.
• Plan, organize, and monitor vendor partner performance to ensure compliance with quality assurance standards set by Foxwoods Resort Casino, which requires continuous daily visual inspection of guestrooms and hotel public areas and back of house.
• Communicate effectively, both verbally and in writing to provide clear direction in assigning housekeeping in details of work. Perform interviews, reference checks and completely new hire requirements. Provide staffing, training, counseling, and performance reviews for Foxwoods Housekeeping staff. As well as assists in evaluating HSS (or vendor partner) employees. Administers established training programs.
• Coordinate and cooperate with other departments regarding housekeeping services/activities, guestrooms and special projects.
• Ensures strict adherence to all company and departmental policies and procedures.
• Ensures top quality guest service. Ensure guest satisfaction and provide service recovery resulting from direct guest contact, social media and online reviews.
• Other duties and special projects as requested by Vice Presidents of Hotel Operations.
• Maintain knowledge of basic sanitation requirements/controls and applications of relevant chemicals. Ensure compliance with TOSHA regulations.
• Promotes positive guest and employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Participates as a panel member on MPGE's Board of Review as needed.
• Performs all other related and compatible duties as assigned.

Minimum Qualifications and Education

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required:

• Seven (7) or more years of progressive managerial experience in a large Housekeeping operation, high occupancy 4-Diamond or higher rated property and/or a Bachelor's Degree in business, management or hospitality.
• Must possess proven leadership ability necessary to provide guidance to both Foxwoods and vendor partner personnel and create and encourage short term developmental goals.
• Must possess basic math skills necessary for conducting inventories.
• Must possess proven customer service techniques and display a high degree of interpersonal skills in working with other departments to insure total guest satisfaction.
• Must have a proven track record of delivering instructor lead adult training.
• Must have group presentation skills.
• Experience working in a large, diverse and complex organization is essential.
• Must be proficient in Microsoft office suite.
• Strong interpersonal, analytical and project management skills are required. Must be able to push or lift up to 50lbs of furniture, equipment, trash, linens, etc.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to stand, bend, reach and move continuously to inspect rooms on all floors of the hotel. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception. Must be able to lift up to 50 pounds.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Working with cleaning chemicals

Benefits/Perks

• Medical, Dental + Vision Coverage, 3 Tier Prescription Program, 401k Match, Disability Insurance, Childcare Reimbursement, Work/Life Issues Support, Tuition Reimbursement, Paid Personal Days, Gym Membership Reimbursement, Paid Meals, and more!

Located on the Mashantucket Pequot reservation, this position will be filled in accordance with Tribal law.