Event Services Supervisor - Brookhaven National Laboratory

The Facilities & Operations (F&O) Directorate's mission is to enable great science. The Guest Services Division, within the F&O Directorate provides services that support and assist the world-class scientific research performed at Brookhaven National Laboratory (BNL). Guest services are available to all BNL departments, divisions, staff, guests, users, and visiting researchers.

Position Description

Brookhaven National Laboratory’s Facilities & Operations (F&O) Directorate seeks an Event Services Supervisor. This position reports to the Supervisor of Conference & Food Services, in the Guest Services Division and will be responsible for coordinating BNL-funded on-site events of 10 or more people.

Essential Duties and Responsibilities:

• Supports the event organizers with coordination of Conference Compliance, Web Services, Information Technology Division (ITD), Transportation, off-site vendors, etc. to plan and execute conferences and events.

• Ensures tasks are completed within required deadlines (process can take months to one year to plan).
• Coordinates menus, delivery times, breaks, and setup/break down of food orders with customers, Special Services Attendants, and Food Services Supervisor.
• Ensures room setups are to customer satisfaction and adheres to environmental safety and health (ES&H) standards.
• Coordinates audio-visual (AV) needs with ITD.
• Coordinates large setups with Warehouse Supervisor.
• Works directly with the Facility Project Manager (FPM) for ongoing room space needs.
• Ensures proper equipment is ordered in advance and setup.
• Directs Special Services Attendants to ensure proper setups and breakdowns of meetings spaces.
• Assists Laboratory personnel with the scheduling of conference rooms.
• Works with the various Points of Contact (internal and external) to ensure events and conferences are successfully executed.
• Works with Food Services Supervisor and customers to source catering menus/quotes, monitor ongoing change requests to menus, and changes to number of people attending. 
• Provides support, as needed, for all areas of the Conference & Food Services departmental activities to ensure the smooth operation and services sitewide.
• Assists in the development of overall business strategies for the self-sustaining, revenue-generating support service activities to ensure on-going fiscal sustainability of areas of responsibility.
• Ensures safe, effective, and ES&H compliant operations, with a focus on prevention, protection, and conservation of resources.
• Fosters a culture of service excellence and continuous improvement with a focus on customer service, efficiency, and quality.
• Maintains awareness of environmental impact of work and apply pollution prevention and waste minimization techniques.
• Identifies potential hazards, environmental concerns, and unsafe conditions or practices in work or at work site and implement or suggest controls to minimize risk.

Required Knowledge, Skills, and Abilities:

• Bachelor’s Degree in Business Administration, Hospitality Management, Communications, or related field; or equivalent experience 2:1 (experience: college) years.
• Minimum of four (4) years’ relevant work experience.
• The ability to direct exempt, non-exempt, and bargaining unit staff.
• Excellent communication (verbal and written) skills.
• Proven ability to work in collaborative, team-oriented environment.
• Experience leading and managing teams/workgroups.
• Able to work effectively under pressure, meeting deadlines and balancing multiple priorities.
• Advanced interpersonal skills to work effectively with a wide range of constituencies in a diverse and inclusive community.
• Ability to exercise sound judgment with advanced problem-solving and decision-making skills.
• Discretion in handling confidential and/or highly sensitive matters.
• Proficiency with MS Word, Excel and Outlook.
• Ability to work flexible hours that may include early mornings, nights, and weekends.

Environmental, Health & Safety Requirements:

• Any information pertaining to the environment, health or safety requirements for a position that will be considered when evaluating a candidate (e.g., details from JAF).

Brookhaven Laboratory is committed to providing fair, equitable and competitive compensation. The full salary range for this position is $78,400- 117,600 year. Salary offers will be commensurate with the final candidate’s qualification, education and experience and considered with the internal peer group.