Engineering Support Specialist at Crystal Equation Corporation

Client’s Global Infra group develops engineering tools specialized to drive efficiency and productivity across Client’s data warehouses. Our team’s primary responsibility is to provide technical assistance as a service for data engineers, data scientists, and software engineers. We use many internal customer tools and frameworks to accomplish these engineering tasks.

The Infra Engineering Support (IES) specialist will become a domain expert in some of Client’s data tools and provide front line support services for them (e.g., moderating groups, answering support questions, improving documentation). Additionally, the IES specialist will perform advanced debugging and troubleshooting to independently resolve and escalate more complex issues to on-call engineers, investigate alerts and failed tests, identify and surface trends to the product teams, and provide insights regarding the voice of the user. Additional responsibilities and opportunities for advancement will be provided based on the candidate's skillset and drive to succeed.

The IES specialist will take part in the team discussions, road mapping, and backlog management. A successful candidate will leverage an understanding of users’ top issues to deliver insights and help with backlog prioritization.

Job Responsibilities:

• Work closely with ML Engineers, Software Engineers, and Production Engineers
• Work closely with Client's internal engineering teams supporting key enterprise applications and development platforms
• Serve as the first point of contact for resolving engineering inquiries and requests
• Act as a subject matter expert (SME) on various products and tools to aid and improve client’s engineering productivity
• Leverage the knowledge and experience for continuous improvement of client’s products and platforms
• Communicate (verbally/writing posts), build strong relationships with our partner teams, and deliver quality service

Basic Qualifications:

· BSc/Associate degree in Computer Science, Engineering, or an equivalent field

· Excellent interpersonal skills, including relationship building with a diverse, global, and cross-functional team

· Basic fluency with a programming language (Python, SQL, Java, JavaScript, or similar)

· Experience with programming projects, development, and debugging

· Ability to quickly learn new technologies and tools

· Strong analytical, problem-solving, and organizational skills with a clear focus under pressure

· Ability to rapidly troubleshoot issues and distill solutions into clear and concise communications

· Fluency in English

Preferred Qualifications

· Proven experience working in operations/support roles or other technical roles

· Interest in continuous technical training and career growth

· Familiarity with AI programming concepts: Models, Classification, Training, Machine Learning vs. Deep Learning, Neural Networks, GenAI, LLMs

· Experience with the AI Development Stack: Tensorflow, PyTorch, MLFlow, etc.

This position comes with full benefits, including medical, dental, vision, life, 401k and more!

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey. Pay Rate $48/hr to $50/hr

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