Engagement Specialist - Daybreak

Engagement Specialist SUMMARY:

Works between engagement programming and the Drop-In Center to ensure a continuous flow of youth and adequate coverage for these components of Engagement.

Engagement Specialist ESSENTIAL DUTIES AND RESPONSIBILITIES, Other duties may be assigned:

Assists with the day-to-day operations in the Low Demand Drop-In Center, Outreach, and Walk-Ins.

Maintains order, cleanliness, and daily flow of the Engagement Programs. Monitors use of the general use areas, meeting spaces, gathering spaces, food prep areas, communal computers, and storage areas.

Provides coverage and support to staff where deficits are identified.

Provides youth with support and guidance.

Effectively communicates with other team members and with supervisor to ensure coverage needs for daily service delivery as well as planned/impromptu activities.

Document events as needed, prepare, and maintains accurate records like Unusual Incident Reports (UIR), time sheets and other forms of documentation that may be required for program compliance by the agency.

Collaborates with the security guards to ensure that all youth waiting in the lobby for appointments or walk-ins are properly served according to program guidelines.

Monitors the youth that access and use of the Engagement programs areas such as lab, meeting rooms, shower, lockers, and laundry facilities. Instructs youth during drills and real emergencies according to the organization's Emergency Procedures.

Links, promotes, and engage youth to enhance well-being, social connectivity and community connections by providing transportation to appointments and support in daily living activities that affect the youth's ability to manage their basic needs and adult life demands. Link client to other providers as needed.

Facilitates life enrichment activities, artistic expression and leisure activities per program schedule providing transportation as needed and appropriate. Activities provide rehabilitation and support for the youth promoting social and interpersonal skills, to increase youth ability to enhance their personal relationships, support network, community awareness, coping skills, and effective functioning in the youth's environment including home, work and school. Skills development and activities may include: following a schedule, events on and offsite, educational and entertaining activities on and offsite, visits to colleges and vocational centers, public transportation, emergency, safety and housing search as needed and appropriate.

Notifies supervisors of potential or real emergencies including criminal activities, high risk behavior, mental health emergencies, health emergencies or other activities that impact safety, security, and public relations, where applicable.

Provide timely documentation of all paperwork in CareLogic and general notes for the client's chart per Ohio Department of Mental Health and Addiction Services (ODMHAS) standards and meets a minimum of 72 hours of productivity/month, according to standards set by Senior Management by providing TBS, PSR, CPST individual and group services dependent upon education and licensure, as appropriate. Ensuring clinical services are completed within 72 hours per agency requirement.

Support, guide and reinforce the client's ability to learn coping skills and problem solve situations, while offering a safe place for the skills to be practiced. Provides an environment that is flexible and rich with opportunities and feedback from caring staff. Utilize the model when managing youth behaviors, deescalating conflicts and communicating general aspects of the engagement services program. Meet client where they are in the provision of services utilizing the Stages of Change Model.

GENERAL DAYBREAK DUTIES:

Ensures all duties set by agency's guidelines and programs policies and procedures are completed on time and as assigned.

Notifies supervisors of potential or real emergencies including criminal activities, high-risk behavior, mental health emergencies, health emergencies or other activities that impact safety, security and public relations.

Assumes an advocacy and leadership role which exemplifies the belief in the potential of the client.

Models professional behavior and actively contributes in a positive manner and demonstrates constructive positive problem-solving strategies and openness to others' opinions

Refrains from engaging in dual-relationships or any other ethical boundary with clients to ensure and protect client's rights and consults with supervisor when there might be a risk of these situations.

Refrains from engaging in negative or counterproductive behaviors and attitudes and strives to keep the well-being of co-workers and clients at the forefront.

Demonstrate appreciation, understanding and trust in the work of his/her colleagues.

Attends training/agency meetings, as scheduled. Responsible for completing all required trainings needed to comply with Daybreak policy. Maintains appropriate in-service training hours by attending conferences, workshops, and training that are relevant to the job description and assignment tasks.

Adheres to and upholds agency's Mission, policies and procedures and maintain and contribute to positive customer relations-both internally and externally (clients, staff, vendors, donors.)

Attends team meetings as scheduled.

Attends All-Staff meetings each year

Drives Daybreak vehicles, when necessary.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma/GED required. AA or BA in Human Services or related field preferred. Experience with target population, preferred.

LANGUAGE SKILLS

Ability to read and comprehend procedures and simple instructions, short correspondence, and memos. Ability to write knowledgeably and legibly. Ability to spell correctly or use appropriate resources to minimize spelling errors. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

COMPENTENCIES-SKILLS AND ABILITIES

Valid Ohio Driver's License

Current automobile insurance coverage

Current CPR/FA Certification

Communication skills

Basic Computer skills

Ability to work with minimal supervision

Ability to work well as a member of a team

Ability to follow direction in a timely and concise manner

Good organizational skills

Good verbal and written communication skills

OTHER QUALIFICATIONS

Time Management

Flexibility

Complete and maintain own timesheets and records

Knowledge of all program areas within Engagement Knowledge of the HMIS and CareLogic data base programs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a worker to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, staff is regularly required to talk or hear. The staff is frequently required to stand; sit, and used hands to finger, handle, or feel. The worker is occasionally required to walk; reach with hands and arms, climb or balance; and stoop, kneel, crouch, or crawl. The worker must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

WORK ENVIRONMENT

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the worker is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.