Endpoint Technology Services Administrator at UniFirst
Wilmington, MA 01887
About the Job
Position Purpose
The ETS Administrator is responsible for supporting both all PCs, Laptops, Tablets and mobile devices at UniFirst. The ETS Administrator will support the applications on these devices and provide troubleshooting to resolve any issue.
Problems and Challenges
The ETS Administrator will be responsible for all desktop OS devices and mobile devices. They will be required to provide strong customer services while diagnosing and repairing all hardware and application issues residing on these devices. This position will need to have a strong background with mobile devices and the Android Operating System.
Essential Position Functions
Principal Accountabilities
- Support the Applications, Hardware and OS for all Desktops. Laptops, Tablets and mobile devices. This support is done 95% remote.
- Strong Knowledge of MDM administration tools like Microsoft Intune or comparable tools.
- Provide internal customer support to UniFirst Team Partners while remotely diagnosing issues.
- Diagnose and resolve all issues on Windows and Android systems, and well as Printers, Time Clocks, and misc. endpoint hardware.
- Create and Maintain Images for all devices.
- Assist with implementation of IT Projects coordinated by the Manager
- Setup and Installation of all Desktops. Laptops, Tablets, mobile devices, and Printers.
- Assist with basic audio\visual support for conference rooms.
- Travel to UniFirst locations in North America to upgrade computer equipment (up to 25% travel)
Qualifications
Requirements:
- High school diploma required.
- Bachelor’s degree preferred.
- 2+ Years working in a Service Desk or Desktop Admin position.
- Experience working with diagnosing issues on PCs.
- Experience with MDM Solutions like Intune, Jamf, or Workspace1
- Strong focus Customer Service and Satisfaction.
- Strong Verbal and Written Communications Skills.
- Experience working in an Active Directory Domain Structure.
- Ability to diagnose technical issues with remote users over the phone.
- Strong knowledge of Windows and Android operating systems
- 1+ Years working in a business environment as part of a team.
- Ability to travel up to 25%.
- Hybrid 50% in office
- Valid Driver’s license
Benefits & Perks:
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.
We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our team.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
