Endeavor IT - Centralized Services Technician - Endeavor Communications

About our Company:

Welcome to Endeavor, where innovation sparks, hearts beat with care, and teamwork reigns supreme! Our dynamic company is fueled by three electrifying values: Take Initiative, Care Deeply, and Endeavor Together. Brace yourself for a workplace where bold ideas take flight, empathy fuels our actions, and collective effort propels us to extraordinary heights. Join the excitement at Endeavor, where every moment is a thrill and success is our ultimate adventure!

Duties:

• Understand Centralized Services objectives, as well as the role and function of internal team members.
• Provide training of all Company tools and applications, for staff and customers.
• Design and maintain process and procedural documentation of Company tools and applications.
• Provide accurate reports and metrics to Company management on the status and performance of Company tools and applications.
• Develop and maintain automation routines.
• Tools and application configuration, deployment, and maintenance.
• Delivery of common tasks globally (Cloud Services, Anti-Virus, Anti-Spam, Backup, Applications, Patch Management).
• Liaise with Vendors and peers to resolve issues with tools and applications.
• Maintain up to date version knowledge and certification (where applicable) of Company tools and applications.
• Proactively maintain and improve Customers’ infrastructure.
• Proactively plan, oversee, coordinate, track and run assigned projects tasks.
• Provide regular project reviews and reporting to the Operations Manager and Director as required.
• Oversee assigned projects in terms of resourcing, quality, and output to maximize both the time and cost outcomes for the Company.
• Maintain high positive Customer and user satisfaction and relationships.
• Keep abreast of the development of relevant IT and telecommunication systems, hardware, and software applications within the industry.
• Implement, participate, and promote Quality Assurance (QA) objectives, processes and procedures of the Company.
• Conduct thorough checking and self-checking of information and documentation.
• Maintain project files and keeping documentation in order.
• Assist in the training, mentoring and development of staff.
• Perform general office duties as required.
• Liaise with, manage, and advise Customers, other consultants, and contractors and attending meetings as required.
• Perform other appropriate duties and responsibilities as assigned by the VP of Engineering.
• Adopt continuous learning and improvement processes in all aspects of the position.
• Implement, participate, and promote Company Policies and Procedures.

Education/Experience/Certifications:

• Intermediate degree in technology or equivalent industry required.
• 1 year plus previous experience in IT administration and/or technical support experience, or equivalent.
• General knowledge of IT and telecommunications infrastructure, hardware, and software applications.
• Demonstrated experience and knowledge of network and workstation operating systems, Microsoft Windows operating systems, and Cloud Technologies
• Demonstrated experience with web and internet technologies.
• Minimum 2 industry standard entry-level or higher certifications related to administration. The position will also require Technical Accreditations in our core MSP/VAR offerings.

Benefits we offer!

• 401k with 100% match up to 6% employee contribution
• Medical
• Dental
• Vision
• Employer Paid - Life Insurance - 3x your salary
• Employer Paid - Long-term Disability
• Employer Paid - Short-term Disability
• Employer Paid - Access to financial planning services
• EAP

Compensation:

50,000-63,000

This is a Hybrid position! Come Join our team Today!