Electric Actuator Field Service Technician - Flowserve Corporation

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve. Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone! **Job Description:** The role of the Field Service Technician Level 3 is to travel to customer sites, provide service and resolve technical product issues. The services provided may consist of troubleshooting complex problems with equipment, commissioning, repair, maintenance and training of electric actuators and related equipment. **Accountabilities** + Actively support a positive safety culture to reduce injuries and maintain a safe work environment. + Frequent travel both domestically and internationally to support customers. + Provide onsite service for commissioning, repair, teardown, rebuild & troubleshooting of electric actuation equipment and related systems. + Perform upgrades on equipment. Setup and configure using supporting software and hardware. + Provide training and instruction to less experienced technicians. + Maintain all regulatory credentials, certifications and requirements such as TWIC and DISA. + Complete detailed service reports, expense reports and data entry in data acquisition systems. + Support development of training programs for electric automation and provide basic training to customers, distributors and Flowserve employees. + Support Limitorque factory operations as needed. + Model the Flowserve values and behaviors and represent the company in a positive and professional manner. **Knowledge, Skills & Abilities** + Demonstrated ability to independently commission, configure, repair, teardown, rebuild & troubleshoot all Limitorque actuators and equipment including SMB, L120, MXA, MXB, QX, & UEX models. + Demonstrated proficiency in MODBUS digital communication protocol and associated software and hardware for initializing and upgrading firmware for MX, QX & UEX actuators. + Demonstrated protocol analyzer use and data interpretation. Basic understanding of ModBus function & data breakdown. + Demonstrated ability to conduct training on products and supporting tools within scope of knowledge. + Strong Customer-service focus, with a personal ownership and initiative regarding quality, meeting deadlines, and problem-solving. + Strong interpersonal and communication skills. + Experience with Word, Excel, Outlook and Keyboarding skills. + Demonstrated ability to Interpret schematics, wiring diagrams and blueprints. + Active Driver’s license. + Ability to travel both domestically and internationally on short notice as business requires. + Ability to perform physical activity as required, including ascending/descending ladders and staircases, and climbing in, under, and around large equipment often located outside. **Qualifications** : REQUIRED SKILLS: + Approximately (5) years of applicable hands-on experience with electric actuators and related equipment. + Extensive travel, both domestic and international. + Excellent documentation skills regarding service reports and other documentation. + Clear, accurate and professional verbal and written communication skills. + Able to work well without supervision and interface well with customers always presenting a positive perception of the company. + Proficient computer skills for accessing and navigating systems including iExpense, LMS, PMP, ISOquest, SharePoint, FlexDash, Excel, Word, email, etc. **EDUCATION AND OR EXPERIENCE PREFERRED:** Associate degree (A. A.) or equivalent from a two-year college or technical school and (5) years of related experience, or equivalent combination of education and related experience. **LANGUAGE SKILLS:** Ability to read, analyze, and interpret engineering drawings, technical procedures, or governmental regulations. Ability to read, write and interpret business correspondence, procedure manuals, work instructions. MATHEMATICAL SKILLS Ability to work with mathematical concepts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations. **REASONING ABILITY** Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand; use hands or fingers, handle, or feel; and reach with hands and arms. They are frequently required to talk or hear. They must also occasionally lift up to 50 pounds. The employee is required to walk, stoop, kneel, or crouch. Specific vision abilities required by this job include clear vision to pass a motor vehicle driving test since driving of rental cars is required with this job. WORK ENVIRONMENT This position regularly requires work near moving mechanical parts. It occasionally requires exposure to fumes or airborne particles and vibration. Typical noise levels are loud. Indoor and outdoor environment. Can work inside and outside with temperature exceeding 100 F Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits **Req ID** : R-12943 **Job Family Group** : Operations **Job Family** : OP Field Service EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.