Ecommerce Account Manager – Analytics, Mass Retail - Gildan Activewear Inc

Gildan is leading the way in apparel manufacturing, with a strong portfolio of brands, including Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and Peds®. We’ve spent the last four decades perfecting the art of respectful apparel making, and the last 20 years implementing sustainable initiatives throughout our business.

Founded in Canada, we now operate out of roughly 30 locations worldwide across 12 countries and sell our products in 60+ markets globally with $3 billion in sales. Together with our 45,000 employees, we are united in our vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com. 

Manages the sales of customer accounts for key retail customers. This opportunity is based in our Sales Marketing and Distribution Team in Bentonville.  We are seeking an experienced and results-driven Ecommerce Account Manager to manage and grow in the digital and online sales channels. The ideal candidate will have experience in ecommerce, digital, and online retail sales, with a proven track record of driving online sales, optimizing product listings, and managing client relationships for large retail accounts. This role requires a strategic thinker with strong analytical skills and the ability to work cross-functionally to execute ecommerce strategies that align with business objectives. 

The role

• Manages and leads direction for product placement and sales of accounts.  
• Product Listing Optimization: Work closely with the merchandising and marketing team to optimize product listings, ensuring accurate and compelling product descriptions, imagery, and keywords for better visibility and conversion. Ensuring all PDPs meet client specifications and metrics.
•  Collaborates with Director and Account Managers on priorities and business strategies
• Collaborates with Sales Analyst functions in assigned categories
• Leads efforts to align customer orders with monthly ship forecasts
• Leads team's efforts in providing Forecasting with accurate monthly demand requirements
• Leads category team's efforts to deliver customer service metrics - order fill rates, store in-stock percentages, Distribution Center outs, forecast accuracies and purchase order on-time arrival compliance
• Manages the customer relationship in pricing, product, analysis, orders, replenishment.  Monitor and analyze performance metrics, including sales, traffic, and conversion rates to develop and execute action plans to improve or grow.
• Leads team to make sure required data and information is complete for buyer meetings
• Works cross-functionally in order to execute new item commitment, setup, ship dates, and modular execution
• Trains and develops direct reports technical and soft skill sets
• Schedules and attends buyer meetings and travels as required
• Performs other duties as assigned to meet business needs

The requirements

• University Degree
• 10+ Years Relevant Experience
• Proficient in Microsoft Office (Excel, Word, Outlook, Etc.)
• Strong leadership, organizational, and problem-solving skills
• Must be able to communicate clearly in both written and verbal form
• Must be able to collaborate with internal and external business partners to drive results and resolve issues
• Experience with Customer Relationships and problem solving; ability to manage customer relations
• Ability to work in a team-based environment
• Experience within a manufacturing company supplying product to Retail Customers preferred
• Vision is required in order to operate a keyboard and to read/analyze complex data
• Hearing is required in order to hear instructions, communicate with customers via phone, and to hear/understand safety warnings

• Join a publicly traded company dual-listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

We recognize the importance of diversity, equity, and inclusion to create a meaningful, collaborative work environment. As an inclusive employer, we value and embrace all the traits that make you uniquely you and seek to provide everyone with an equal chance to succeed. Because equity and inclusion matter at Gildan.

#FindYourFit at Gildan and tailor the future of your own career.