Eat n Park - General Manager - Eatn Park Hospitality Group

At Eat'n Park Restaurants, we pride ourselves on consistently creating smiles for our guests. We offer extremely flexible schedules to meet your work/life needs and offer a career development path for all of our restaurant team members. Eat'n Park Restaurants is part of Eat'n Park Hospitality Group, a regional portfolio of foodservice concepts serving 50 million guests annually in its restaurants, on college and corporate campuses and in every state through our online store.

Title: General Manager

Reports To: District Manager

Department / Location: Restaurant Job Code: General Manager

JOB SUMMARY

The General Manager directs the operation of an individual restaurant in order to produce positive financial results, guest satisfaction, and a positive public image. Responsible for planning, organizing, directing, controlling, and coordinating all aspects of the restaurant operation. Manages staff of management and hourly team members and ensures positive team member engagement. Provides continued development of management team and hourly team members. Communicates and supports the company's corporate goals to ensure maximum guest satisfaction. Responsible for operational execution for safety, health inspections, and audit results. Also required to perform other tasks as directed by a supervisor.

ESSENTIAL FUNCTIONS

A) Sales, Marketing, and Guest satisfaction

• Responsible for creating sales budgets.
• Develops neighborhood marketing strategies, and implements corporate promotional campaigns.
• Maintains an appropriate level of community involvement including fund raising and supporting local athletic teams.
• Manages shift from front of house during peak periods.
• Responds personally to guest comments using guest satisfaction training.
• Enforces service standards and coaches staff on guest satisfaction.
• Maintains knowledge of local competition and general industry trends.
• Use data analysis tools to improve restaurant operations.
• Follow all Eat'n Park guest satisfaction procedures including i-care and service imperatives.

B) Human Resource Practices

• Adheres to company human resource policies and procedures.
• Treats team members with fairness and respect.
• Evaluates departmental and subordinate performance against established standards, goals, and objectives on an ongoing basis.
• Seeks assistance to improve staffing/productivity, team member morale, and other aspects of employee relations as appropriate.
• Provides feedback, recognition, and coaching to management team.
• Works with management to identify development needs, and counsels on personal development plans.
• Directs hiring, assignment, training, motivation, evaluation, and termination of personnel.
• Oversees hourly performance reviews.
• Completes weekly schedule.
• Conducts performance evaluations of management team.
• Communicates restaurant and company goals consistently and effectively to hourly team members and management team.
• Develops management team to ensure a positive work environment and a clear understanding of HR policies and procedures.
• Serves as a role model for team members by maintaining standards for appearance, dress, and attendance.
• Maintains a plan for self-development and professional growth.
• Responsible for distributing and following up on team member engagement surveys.
• Completes weekly schedule and publishes each Thursday by 4pm.
• Conducts 1:1 connects with managers and assistant managers each period.

C) Operational Execution

• Maintains company standards of quality, service, and cleanliness by working through management team and hourly staff.
• Responsible for following guest satisfaction survey procedures and guidelines.
• Conducts frequent inspections of all work, storage, serving, and administrative areas to determine that regulations and policies governing handling and storage of food supplies, equipment, methods of sanitation, maintenance of records, reports, and adherence to standards are followed.
• Prepares written goals and objectives for restaurant.
• Translates goals into actions plans for self and subordinate managers.
• Makes necessary operational adjustments throughout the year to ensure adherence of policies, procedures, and practices.
• Keeps assistants and managers informed about budget performance and solicits suggestions.
• Follow company safety and sanitation policies and procedures.
• Delegates and follows up on ABC duties.
• Responsible for maintaining daily temperature logs.
• Responsible for executing the allergen program.
• Responsible for maintaining daily cooling charts and delivery temperature logs.

D) Financial Results

• Reviews and analyzes financial information such as sales, costs, and monitors budget to ensure efficient operation.
• Takes action to correct deviations from budget.
• Use reports and financial analysis to improve systems and restaurant success.
• Develops accurate and aggressive long and short range financial objectives including sales, food cost, and labor projections consistent with company objectives.
• Establishes accurate and responsible ordering systems following company approved guidelines.Coaches management team on cost controls.
• Demonstrates high standards of professional conduct and integrity.

QUALIFICATIONS

· Must be capable of carrying out responsibilities of manager, assistant manager, and performing job duties of each hourly position.

· Must display strong verbal and written communication skills.

· Must demonstrate high standards of professional conduct.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

• Standing and/or walking - 100% of time.
• Occasionally lifting up to 50 lbs.
• Frequently lifting up to 25 lbs.

Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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