EHR Senior Systems Analyst, Resolute Professional Billing - HHSC East Hawaii Region

Job Description

The East Hawaii Region of Hawaii Health Systems Corporation is a leading healthcare provider on the Big Island of Hawaii dedicated to delivering high-quality patient care. We are currently undertaking a significant initiative to implement Epic, a top-tier electronic health record (EHR) system, across our network. To support this endeavor, East Hawaii Medical Group is hiring highly skilled EHR Senior Systems Analysts to join our dynamic team.

Job Summary: We are seeking highly motivated and detail-oriented EHR Senior Systems Analysts to join our dynamic healthcare IT team. The successful candidate will play a critical role in building, maintaining, and optimizing our Epic Electronic Health Record (EHR) system. This position involves collaborating with clinical, provider, billing, and operational teams to enhance workflows, ensure system integrity, and support the overall efficiency of healthcare delivery. Senior Systems Analysts may serve as project leads and provide support for requests of higher complexity.

Location: In-person or hybrid. Candidates pursuing a hybrid work environment must work on-site in Hilo at regular intervals throughout the year (approximately four times per year for visits of approximately one to two weeks each). Airfare and lodging will be paid for by East Hawaii Medical Group, in accordance with our policies.

Relocation assistance is available for an incumbent who moves to the Hilo area to accept this position.

Key Responsibilities:

1. Epic Implementation:
   • Lead the implementation of the Epic applications ensuring alignment with organizational goals and regulatory requirements.
   • Participate in system design, configuration, and testing to ensure EHR applications meet clinical and operational needs.
   • Collaborate with Epic representatives, IT staff, clinicians, physicians, and leadership to develop and execute project plans.
   • Assist with the implementation of associated (non-Epic) EHR applications as assigned.
2. System Analysis and Support:
   • Analyze, design, implement, and support Epic systems and applications.
   • Troubleshoot and resolve technical issues related to Epic applications.
   • Perform regular system maintenance, updates, and upgrades.
3. Training and Documentation:
   • Assist in the development and delivery of training programs on the Epic system, ensuring proficiency in its use and adherence to Epic’s best practices. 
   • Provide continuous support to end-users on Epic applications.  
   • Create and maintain detailed documentation, including system configurations, process workflows, and training materials.
   • Generate and analyze reports to monitor system performance and identify areas for improvement.
4. Project Management:
   • Lead and participate in project planning, implementation, and post-implementation support.
   • Coordinate with cross-functional teams to ensure timely delivery of project milestones.
   • May provide leadership for EHR initiatives and support.
5. Compliance and Security:
   • Ensure compliance with healthcare regulations, including HIPAA and other data protection standards.
   • Implement and monitor security protocols to safeguard patient information.
6. System Optimization:
   • Collaborate with clinical and administrative staff to understand workflow requirements.
   • Identify opportunities for system optimization and workflow improvements to enhance efficiency and patient care.
7. Collaboration and Communication:
   • Act as a liaison when needed to ensure effective communication and collaboration.
   • Participate in interdisciplinary meetings and committees to represent Epic applications in system-related discussions.
   • Work with providers to develop and revise Epic workflows and ordering processes. 

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, Healthcare Informatics, or a related field strongly preferred.
• Epic Application Certification: Resolute Professional Billing
• Experience: Minimum of 5 years of experience in a hospital or healthcare setting, with a minimum of 2 years of experience in EHR implementation and optimization.
• Skills:
  • Strong understanding of clinical workflows or billing workflows. 
  • Excellent problem-solving and analytical skills.
  • Proficiency in project management and ability to manage multiple priorities.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Detail-oriented with a commitment to accuracy and quality.

Working Conditions, Physical Requirements, and Availability 

• Must be able to work in Hawaii Standard Time (HST); all schedules will be based on HST
• Position will be required to travel to East Hawaii Region facilities and will be subject to long hours and irregular schedules. 
• Applicants must be able to work in a variety of environments, and able to adapt to an array of physical surroundings.
• All Remote work positions will require quarterly onsite days. 

Company Description

East Hawaii Medical Group is the East Hawaii Region's diverse provider group of over 100 physicians and advanced practice providers, representing various specialties in our hospitals and outpatient clinics. Our group is also responsible for managing the Hawaii Island Family Medicine Residency program that trains new family medicine physicians.

Company Description

As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, and the Yukio Okutsu State Veterans Home, delivers a full range of services and programs. Our three hospitals include 290 beds and over 1,700 employees. Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually. Honoka'a Hospital and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.hbmc.org, www.honokaahospital.org or www.kauhospital.org. 

Benefits

• Medical, dental and vision coverage for employee and your dependents
• 20 days (160 hours) Paid Time Off (PTO)
• 13 paid holidays each year (104 hours); 14 (112 hours) during election years
• Eligibility to participate in 401(K) with match after three months of service

* Rates listed for paid holidays and PTO days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.

About Hilo & The Big Island

Hilo is located on the east side of the island of Hawaii, and has a quaint, old-Hawaii, small town atmosphere. Our island offers amazing rainforests, waterfalls and beaches. The hospital staff is community-oriented and strive to provide competent and compassionate care to every patient that enters our doors. The area is home to the Hawaii Community College, University of Hawaii, Hawaii Volcanoes National Park, excellent schools and convenient shopping.

Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen.  The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOT employed by HHSC’s East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request. 

EHMG-Equal Opportunity Employer

The East Hawaii Medical Group is a drug free workplace and an Equal Opportunity Employer.