Dispensary Assistant General Manager - DCM Inc

DCM, Inc. is a fast-growing, high-quality medical and recreational cannabis manufacturer seeking motivated and accountable individuals to join our team! Our mission is to grow more than the world's best Cannabis. We're growing a better world. One that's more caring, compassionate, understanding, and informed. Every day we learn a bit more about the unlimited potential cannabis holds, and there's nothing we like more than sharing it with you. Because to us, cannabis is much more than a plant; it's our chance to change the world, one person, one patient, one policy at a time.

Assistant General Manager

Our Assistant General Manager will support the General Manager in leading our retail team to drive business growth and assist in executing our sales strategy within the MD market. This individual will help oversee the day-to-day operations of our cannabis dispensary, balancing time between the retail floor and administrative tasks. A passion for the cannabis industry, strong product knowledge, and experience in managing or supporting a successful retail team are essential. In collaboration with the General Manager, the Assistant General Manager will ensure customers/patients receive exceptional service and that the dispensary complies with all relevant laws and regulations.

Your role in caring for our company:

The essential functions include, but are not limited to the following:

Strategic Collaboration, Operations & Execution

• Assist in managing and overseeing full dispensary operations and supervise a team of 40-50 employees.
• Support the completion of store administration responsibilities and ensure compliance with state regulations, policies, and procedures.
• Assist in ensuring the store remains compliant with security, inventory, and local and state regulations.
• Maintain outstanding store condition and visual merchandising standards.
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
• Assist in providing education for employees about different cannabis strains, edibles, concentrates, and consumption mechanisms.
• Collaborate with leadership to identify current marketing trends and advertisements to determine the effectiveness of different sales, styles and strategies and apprise leadership.
• Ensure high levels of customers satisfaction through excellent service and professionalism.
• Help develop process flows for customer/patient experience, customer service, Point-of-Sale (POS) and inventory handling practices, with a focus on enhancing the customer experience and ensuring customer retention.
• Assist with ensuring that inventory audits and reconciliations are routinely conducted and finalizing any inventory reports.
• Support efforts to provide safety and satisfaction to employees and customers/patients; as well as finding resolutions for issues that arise from product availability, pricing, complaints, grievances, etc.
• Contribute to fostering a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal customer/patient following through clear and positive communication.
• Help drive business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership.
• Assist in meeting sales goals by training, motivating, mentoring, and providing feedback to sales associates.
• Conduct weekly inventory audits and report needed products to Operations according to ordering SOP.
• Check products in POS and METRC, and verify all tiers and pricing are correct in POS.
• Regularly performing METRC and POS audits and verify data for accuracy.
• Maintain product expiration logs and create ways to sell products prior to expiration date.
• Waste expired product(s) as needed on a monthly basis in accordance with MCA standards.

Team Leadership & Performance Analytics

• Foster a culture of professionalism, guiding teams to achieve optimal results.
• Partner with the General Manager to monitor staff performance, provide timely feedback, along with development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance evaluations, and administer salary adjustments.
• Assist in retaining and developing top performers by understanding individual's motivations and providing actionable feedback.
• Collaborate with General Manager addressing low performance quickly, compassionately, and in alignment with company policies.
• Assist in managing employee's scheduling, basic time off requests, performance reviews, etc.

All other duties as necessary.

Qualifications we ask you to have:

• For legal reasons, all employees need to be at least 21 years of age.
• You will be asked to pass a Federal and State criminal history background check.
• We ask that you have an Associate's degree in Business Administration, Sales Management, or Communications (Bachelor's Degree Preferred).
• We ask that you have a minimum of three (3) years of experience that demonstrates growth and/or advancement in complexity, difficulty, or level of responsibility.
• We ask that you have a minimum of three (3) years of managerial experience.
• We ask that you have a minimum of five (5) years of retail experience, with one (1) year of cannabis experience preferred.
• We ask that you have excellent leadership skills, with steadfast resolve, personal integrity, and business acumen.
• We prefer that you have a minimum of two (2) years of METRC experience.

Addition skills which will help you excel in your role:

• A passion for the cannabis culture.
• Comprehensive knowledge of industry and industry-related trends and forecasts.
• Strong attention to detail.
• Excel at strategic thinking.
• Excellent verbal and written communications skills.
• Excellent customer service.
• Creative quick thinking to serve as a problem solver with a positive outlook.
• Ability to foster collaboration, be a team player, though also independent and self-motivated.
• Coachable and can take full ownership of personal development, regularly soliciting feedback from teammates including those supervising, colleagues, and supervisor/s.
• Solid grasp of data analysis and performance metrics.
• Flexibility understanding priorities may shift due to sales strategies.
• Performance driven to exceed sales goals.
• Ability to work at a fast pace in a high production environment!
• Comply with all HR policies including confidentiality and non-disclosure.
• Maintain open communication with the management team and other co-workers.
• Strong work ethic, integrity and desire to be accountable, transparent and proactive.

Work Schedule/Location:

• On-site 5 days a week.

Please make sure you are willing and able to perform the following:

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this position, you will be regularly asked to talk or hear.
• You will frequently use your hands or fingers to handle or feel objects, tools, or controls.
• Occasionally, you will need to stand/walk/sit, and reach with hands and arms.
• You will be asked to occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually low to moderate.

Our Benefits

• Health Insurance: Medical, Dental & Vision
• Employee Assistance Plan
• Short-Term Disability
• Life Insurance AD&D
• 401K
• DCM Product/Merch Discounts
• Paid Time Off
• Competitive pay
• Industry Discounts

Equal Opportunity and Affirmative Action

DCM Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. DCM Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DCM Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DCM Inc. will not tolerate discrimination or harassment based on any of these characteristics.