Director of Ticketing - BOK Center and Cox Business Convention Center - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

OVG Tulsa is seeking an enthusiastic and dynamic Director of Ticketing to lead our ticketing operations. If you thrive in a demanding environment and are eager to enhance the ticketing experience for our patrons, partners, and internal stakeholders, this is your opportunity to shine. This key leadership position involves hands-on event management and strategic oversight, ensuring efficient processes and superior service.  The Director of Ticketing manages all ticketing operations at the BOK Center and Convention Center, ensuring efficient processes and superior service. It is a full-time, on-site position with a schedule that includes nights, weekends, and holidays based on event requirements. 

 

About the Venue:

The Cox Business Convention Center (CBCC), located in the Arena District in downtown Tulsa, is a modern and award-winning venue providing over 275,000 square feet of flexible meeting space.  Owned by the City of Tulsa for over 50 years, the CBCC has been host to every kind of event imaginable and proudly serves the citizens of Tulsa and guests from around the world.

 

The Bank of Oklahoma Center, also known as the BOK Center, is located in downtown Tulsa and serves as the premier sports and entertainment venue of the region. Offering 19,199-seat multi-purpose arena and 565,000 total square footage designed to accommodate concerts, family shows and other special events, the BOK Center has been named one of the country's best venues.

Responsibilities:

• This position will be responsible for creating and managing day-to day operations of a centralized ticketing department by facilitating ticketing to the individual markets, and ensuring a smooth end-to-end user experience in support of generating overall league ticket sales revenue
• Lead all BOK Center and Cox Business Convention Center ticket operations and systems to support sales and service, across a menu of products in the following areas: event buildouts, inventory, scaling and pricing management, ticket systems administration, game day ticket operations & services, sales, financial reporting, and event reconciliation
• Collaboratively work with Box Office Team to assist with overall ticket sales strategy including pricing, inventory management, market management, and forecasting
• Administer efficient, accurate, and timely reporting mechanisms related to sales activity as well as financial activity to be used by senior management
• Supervise the execution of the ticketing platform in all aspects including manifesting, event and season builds, access control, and event day operations
• Manage and assist with event builds, maintenance, management, and execute proper audit controls, close-out and reconciliation processes
• Work closely with the ticket sales team to build packages, products, and processes to aid in reaching the revenue goals of the department
• Oversee day-to-day management of ticketing staff
• Develop and maintain ticket operations, reporting, and service policies and procedures for use for all ticketed events
• Work in tandem with promoters and tenant leadership to develop scaling, inventory and allocation strategies for each team in order to maximize ticket sales
• Collaborate with marketing on all go-to-market strategies, timelines, retention initiatives and promotions
• Develop operations plan for handling all functions including invoicing of account holders, seat upgrades, allocations, transfers, payment plans, and other ticketing initiatives

Qualifications:

• Bachelor’s degree in business, Marketing, Communications, or a related field (or equivalent experience). 
• At least 5 years of ticketing experience, with a minimum of 2 years in management role in large venues or live entertainment. 
• Proficiency in major ticketing systems (e.g., Tessitura, Ticketmaster) and CRM platforms like Salesforce. 
• Strong leadership, problem-solving, and organizational skills. 
• Excellent communication and interpersonal abilities. 
• Ability to work nights, holidays and weekends as needed.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.