Director of Technology Support Services - Technology (2024-2025) - Prosper School District

Salary:  Commensurate with experience/Days:  226

Primary Purpose:

Direct and manage the Support Services team composed of campus technicians, district technicians, helpdesk, and EdTech to efficiently support day-to-day operations, its information and computing systems and services. Deliver exceptional customer service and ensure efficient and effective access to information and related technology by all campuses, administrative departments, and students. Responsible for implementing strategies to enhance operational efficiency, improve user satisfaction, and for the installation, testing, and oversight of all computing equipment and related software and hardware.

Qualifications:

Education/Certification:

Bachelor's Degree from accredited institution (major in information technology, preferred)

Project+ or equivalent certification (preferred)

Microsoft Certified certification (preferred)

Apple certification (preferred)

Google certification (preferred)

Special Knowledge/Skills:

Knowledge of computer networks, infrastructure, hardware, and software applications

Knowledge of computer application development and implementations

Ability to manage personnel

Ability to plan and oversee large-scale technology projects including rollouts of new equipment and replacements of obsolete equipment

Ability to maintain the technology department inventory district-wide

Strong organizational, communication, presentation, and interpersonal skills

Knowledge of and commitment to customer care principles

Knowledge of construction blueprints and construction processes

Experience:

A minimum of 2 years of experience in the supervision and management of information and computing systems, or technology departments for a large organization

Experience working within a K-12 environment preferred

Major Responsibilities and Duties:

Technology and Information Management

1. Assist schools and administrative departments to develop and implement plans to address technology needs, including evaluation of hardware and software.

2. Develop and implement district standards and specifications for hardware and software selection and use.

3. Develop and implement a district-wide computing plan.

4. Coordinate support between vendors and service organizations and district staff, including programming, application support, and end-user support.

5. Manage, direct, and assign priorities and personnel to major projects to ensure the attainment of district and department goals and objectives.

6. Consult with end users and construction teams to identify needs, analyze system requirements, and ensure new construction and retrofitting of existing buildings

7. Oversee the installation, maintenance, and repair of all computer hardware and software throughout the district. Serve as liaison between vendors and the district to maintain appropriate product support.

8. Assist with the implementation of staff development in the area of information management and technology; make presentations as needed.

9. Assist with the development and implementation of a disaster recovery plan.

10. Develop and coordinate a continuing evaluation of information and technology services and recommend changes based on the findings.

11. Demonstrate customer care principles while working with all levels of internal and external end users.

Policy, Reports, and Law

12. Implement the policies established by federal and state law, State Board of Education rule, and local board policy in the area of information management and technology.

13. Compile, maintain, and file all physical and computerized reports, records, and other documents required.

14. Oversee the Data Privacy Agreements (DPA) process as well as the Software and Hardware approval process.

Budget and Inventory

15. Assist in administering the technology budget and ensure that programs are cost-effective and funds are managed wisely.

16. Compile budget and cost estimates based on documented program needs.

17. Compile, maintain, and file all reports, records, and other documents required.

18. Participate in contract negotiations for computer hardware, software, maintenance, and related services.

19. Assist in coordinating the purchase of all computer hardware, software, and supplies.

20. Assist the Chief Technology Officer in developing short and long-range technology plans within the district and update them, including identifying resources and seeking support to ensure the achievement of the district Technology plan.

21. Recommend the disposal and replacement of obsolete equipment when necessary.

Personnel Management

22. Review and revise job descriptions for the Technology Department.

23. Develop training options and improvement plans to ensure exemplary operations in the information services and technology area.

24. Recruit, train, and supervise assigned personnel and make sound recommendations relative to personnel placement, transfer, retention, and dismissal.

Supervisory Responsibilities

25. Supervise and evaluate the performance of all Support Services technology department personnel.

26. Supervise the Coordinators of Technology Support and the Coordinator of EdTech Support.

Other

27. Attend professional growth activities to keep abreast of innovations in information management and technology services.

28. Perform other job-related duties as assigned by the Chief Technology Officer.

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Frequent district wide travel and occasional statewide travel; occasional prolonged and irregular hours. Maintain emotional control under stress.