Director of Technology, RMHC - McDonald's Corporation

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. McDonald’s steadfast support of Ronald McDonald House Charities over the past 50 years is one of the greatest testaments to McDonald’s investment in local communities.

With the support of McDonald’s, Ronald McDonald House Charities has grown to become a vast global charitable system that includes over 260 independent, non-profit chapters in over 60 countries and regions in the world. The RMHC mission is to provide essential services that remove barriers, strengthen families and promote healing when children need healthcare.  RMHC is working toward a world in which every family has what they need to ensure the best health outcomes for their children. Led by an independent Board of Trustees, RMHC Global works to advance the RMHC mission and support RMHC Chapter organizations around the world.  In 2022, the RMHC system served nearly 1.8 million families, providing over 2.2 million overnight stays and a range of social support services while saving families over $611 million in out of pocket expenses.

As part of McDonald’s support for Ronald McDonald House Charities (RMHC), the company provides human resource support to employees who work to advance the mission of RMHC. As such, employees hired to work for the Charity receive the same benefits and support that other McDonalds employees receive, including a broad range of outstanding benefits such as a sabbatical program, tuition assistance and flexible work arrangements.

At McDonald’s we also enjoy the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters located in the booming West Loop of downtown Chicago.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

About RMHC

Ronald McDonald House Charities® (RMHC®), is a non-profit, 501(c)(3) corporation that cares for families when they have children who are ill or injured. Through a global network of over 255 Chapters in 62 countries and regions, RMHC provides essential services that remove barriers, strengthen families, and promote healing when children need healthcare. RMHC programs and services help families have what they need to ensure the best health outcomes for their children. For more information, visit RMHC.org.

Ronald McDonald House Charities, Inc. (RMHC) is seeking a dynamic Director of Technology to establish, implement and execute a multi-year strategic technology roadmap aligned with organizational goals to support the new vision of our global organization and Chapters across 60+ countries and regions. You will report directly to the Chief Operating Officer of RMHC Global. 

About the Position

Leading a team of six, the ideal candidate will provide strong leadership across all technology areas, including services, support, infrastructure, applications, and data. They will have extensive knowledge in IT infrastructure, cybersecurity, data governance, digital transformation, application development, and emerging technologies. The candidate must excel in strategic thinking, developing and implementing technology plans aligned with RMHC’s mission, and balancing important and urgent initiatives.

They will ensure alignment between technology investments and functional capabilities, manage technology projects effectively, and mitigate organizational and technological risks. Innovation and adaptability are key, along with the ability to connect with both technical and non-technical stakeholders. The ideal candidate will bring experience, energy, and insight to collaborate with RMHC functional teams and guide the RMHC technology strategy and roadmap across the RMHC System. RMHC Global is the headquarters team who oversees all the independent RMHC Chapters around the world, or the RMHC System.

Key Responsibilities:

Technology Strategy & Planning

• Establish, implement and execute a multi-year strategic technology roadmap aligned with organizational goals.
• Collaborate with senior leadership to build long-term plans for technology growth in support of the RMHC System and the RMHC Impact Strategy.
• Lead and drive change management processes related to the implementation of the technology roadmap.
• Evaluate and prioritize technology investments to maximize ROI and operational efficiency while minimizing risk.
• Identify and implement innovative technology solutions to enhance organizational effectiveness.
• Identify, assess, and mitigate technology-related risks.

Technology Operations

• Oversee multiple technology projects, ensuring timely, within-scope, and budget-compliant completion.
• Establish and manage a multi-year technology budget aligned with the roadmap along with strong processes for monitoring, recording, and tracking.
• Develop and maintain policies to protect IT infrastructure, data privacy, and cybersecurity.
• Manage relationships with technology vendors and service providers to ensure quality and cost-effectiveness.

People & Organizational Management

• Chair the RMHC Technology Advisory Committee.
• Prepare and present technology strategy, project updates, and risk assessments to senior leadership, the Technology Advisory Committee, and the Board of Trustees.
• Manage, mentor, and develop a team of 6+ internal technology professionals.
• Build positive relationships across RMHC Global functional teams and RMHC Chapters to enable effective action plans.
• Engage with initiative owners to understand and shape project progression, ensuring cross-functional priorities and dependencies are communicated.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $168,350 – $218,860 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• Bachelor’s degree in information technology, computer science, or a related field. Advanced degree and/or technology-related certifications are a plus.
• 12+ years of experience in a technology-related field.
• Ability to network within a large global organization and build trusted relationships.
• Strong ability to develop and advance technology strategy as an enabler of business strategy.
• Demonstrated experience leading and managing large-scale, global change initiatives.
• Comfort with ambiguity and fluctuating priorities and deadlines.
• Ability to work in a dynamic environment.
• Strong written and verbal communication skills.
• Strong organizational skills, attention to detail, and a desire to deliver results.
• Strong business acumen, including tactical and critical thinking, data driven decision making, and problem-solving skills.
• Forward-thinking with the ability to anticipate immediate and long-term implications of decisions and identify dependencies across initiatives.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.