Director of Operations - YMCA Camp Greenville - YMCA of Greenville

Come join us on the Mountain! Located on 1400 acres on top of the Blue Ridge Mountains, camp has some of the most beautiful views of any camp in the country. Share in the beauty and traditions that has made Camp Greenville a special place for over 100 years. You can be part of a dynamic team making an impact on all that we serve.

Camp Greenville is an overnight camp established in 1912 that hosts boys and girls from throughout the region and the world for summer camps, retreats and specialty camps. You will get to experience what the great outdoors of Western North Carolina and South Carolina have to offer.

The Director of Operations supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the direction of the Associate Executive Director, this position provides leadership over all operational aspects of the Maintenance, Food Service, and Chapel Departments. The Operations Director is responsible for efficient and effective operations, staff supervision, and assist with program operation oversight and supervision.

Not only will you be part of amazing mission driven work, we offer the following benefits:

• Access to your Earned Wages before scheduled Pay Days!
• 12% Retirement Contribution, once fully vested
• 403b Retirement Savings Plan
  
• Separate Paid Sick and Vacation Leave
• 11 Company Paid Holidays
• Household Membership to the YMCA of Greenville
• Medical Benefits
• Company Paid Dental, Vision, and Life Insurance
• 50% Discount on Programs, including Childcare, Sports, Aquatics, and Personal Training.
  
• Housing is provided for this position, and is preferred to live on Camp property*

We are welcoming: we are open to all. We are a place where you can belong and become. 

We are genuine: we value you and embrace your individuality. 

We are hopeful: we believe in you and your potential to become a catalyst in the world. 

We are nurturing: we support you in your journey to develop your full potential. 

We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. 

*Compensation will be determined commensurate qualifications and experience.*

Operations Management

• Oversee food service, chapel, and property operations to optimize resource utilization.
• Monitor ongoing performance against targets and address any issues or unusual matters promptly.
• Keep the Associate Executive Director informed of significant concerns and recommend or implement corrective actions.
• Participate in daily, weekly, monthly, and annual planning processes as appropriate.
• Execute all duties in a timely and effective manner in line with organizational policies and objectives.

Program Administration and Development

• Serve as a member of the Program Leadership Team, contributing to the planning, development, implementation, and evaluation of a full range of program services.

Staff Administration and Development

• Recruit, hire, train, supervise, motivate, and evaluate department leadership while assisting with broader departmental staffing needs.
• Maintain a qualified and effective staff by fostering a positive working environment that promotes morale, productivity, and efficiency.
• Clearly communicate expectations and areas of accountability to assigned personnel.
• Ensure proper training for staff and develop team members for future advancement opportunities.

Fiscal Management

• Ensure all departments develop and adhere to suitable business plans and budgets.
• Prepare annual budgets and monitor income and expenses throughout the year to maintain a positive fiscal position.

Financial Development

• Collaborate with the Executive Director on the Annual Campaign.
• Identify opportunities for grants and other financial support for annual and capital development initiatives.
• Support staff in understanding and achieving an effective fundraising campaign.

Other Expectations

• Adhere to policies related to boundaries with consumers
• Attend/complete required abuse risk management training
• Adhere to procedures related to managing high-risk activities and supervising consumers
• Follow mandated reporting requirements
• Adhere to job specific abuse risk management responsibilities
• Maintenance Employees-ensure unused rooms and closets remain locked; routinely monitor high-risk locations (locker-rooms and bathrooms), etc.
• Front Desk Personnel- ensure consumers are properly signed in and out, ensure only authorized adults are allowed in the facility, etc.
• Follow employees and volunteers screening requirements and use screening instruments to screen for abuse risk
• Provide employees and volunteers with ongoing supervision and training related to abuse risk
• Provide employees and volunteers with regular feedback regarding their boundaries with consumers.
• Require employees and volunteers to adhere to policies and procedures related to abuse risk
• Respond quickly to policy and procedure violation using the organization’s progressive disciplinary procedures
• Respond seriously and confidentially to reports of suspicious and inappropriate behaviors
• Follow mandated reporting requirements
• Communicate to all employees and volunteers the organization’s commitment to protect their consumer from abuse
• Report essential abuse risk management information to the board of directors

*Compensation will be determined commensurate qualifications and experience.*

• Bachelor's degree in business, hospitality, administration, human services or equivalent.
• Proven success in one or more of the core YMCA program areas.
• Three (3) years of operations experience, preferably in a YMCA or other nonprofit agency.
• Three (3) years of management/supervisory experience.
• Proficiency in MS Office Word, Excel, and Outlook.
• Excellent problem-solving skills.
• Demonstrated ability to develop positive, effective working relationships.
• Strong leadership skills, ability to take initiative and respond to a variety of situations and manage several tasks and projects at the same time.
• High degree of accuracy and attention to detail.
• Demonstrated budget experience and skill with quantitative information and ability to make decisions based on logical reasoning.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community; track record of building authentic, constructive relationships with others