Director of Operations - Hilb Group

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious ­­­­­Director of Operations to join our team. This position will report to our agency located in Wayne, PA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities:

• This position will be responsible for the management of operations, training, planning and strategic direction to support business objectives for multiple assigned Surety Operations clients/projects

• Serves as a vital partner in providing our Surety, Operations, Product, Sales, Account Management and Accounting Operations teams with knowledge and expertise

• Drives performance improvement and corresponding revenue growth, while maintaining optimum service levels and the highest possible quality work product

• Oversees teams based in multiple locations to include remote/at home sites

• Interfaces directly with clients, outsource partners and suppliers, in addition to collaborating with internal business teams to implement and manage growth plans

• Responsible for recommending, developing and implementing operational plans and policies to ensure attainment of near-term performance targets as well as long-term strategic business objectives

• Responsible for the optimization of performance and effective employee/client management and communication

• Assists with the development of new business

• Utilizes comprehensive reporting and analysis tools including performance metrics and productivity reports with long term trending models to support business decisions and strategic direction

• Consistently directs the work of multiple direct reports

• Responsible for the decision to engage, terminate, advance, promote, or change status for employees under their direct or indirect supervision

• Establish trust and credibility by fostering a positive relationship with senior executives, management and associates.

• Identify and communicate best practices, trends and general industry news

• Identify and lead projects to improve service delivery efficiencies and workflows

• Analyze productivity and quality results to formulate action plans for continuous performance improvement

• Disseminate information regarding the corporation, industry, competition, and other relative issues to management staff

• Partner with other departments to ensure a thorough understanding of the servicing area to design and implement highly effective and efficient customer service strategies

• Provide and demonstrate effective leadership and soft skills in managing operations to ensure attainment of departmental performance measurements and goals

• Facilitate training and serve as an ongoing resource

• Maintain constructive relationships with co-workers and members of management

• Budget Management

• Recognize items/issues that have budgetary impacts and adjust accordingly

• Liaise with Sales Manager and Producers to ensure there is open lines of communications and renewals and new business submissions are submitted properly

Qualifications:

• Strategic understanding of surety underwriting and pricing principles
  
• Successful track record leading and developing direct reports
  
• Strong demonstration of personal initiative and self-direction
  
• Proven experience leading strategic initiatives with both direct and indirect reports
  
• Proven knowledge and compliance with applicable federal and state regulatory requirements
  
• Problem solver with excellent analytical skills
  
• Excellent organizational and time management skills as well as the ability to meet deadlines
  
• Process flow development and support abilities
  
• Comfortable working on multiple projects simultaneously
  
• Ability to create, refine and train workflows
  
• Ability to refine policies, procedures and service levels
  
• Experience with agency management systems, AMS 360/ImageRight
  

Benefits: 

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.