Director of Operations - Michigan - Mint Cannabis

Who We Are

Since its inception in 2016, Mint Cannabis has been dedicated to patient-centric, affordable, and service-oriented operations. Our success stems from our commitment to investing in our people and fostering a workplace that nurtures professional growth and enhances the experience of the communities we serve.

Originally founded in Arizona, Mint Cannabis has expanded its presence to Michigan, Missouri, Illinois, Massachusetts, Nevada, and Florida. Our company culture is often the answer when people ask, “How do you do it?”. By creating a supportive and innovative environment, we empower our employees to stay at the forefront of the industry, equipped with the latest knowledge and skills.

At Mint Cannabis, we are driven by more than just business; we are committed to making a positive impact. We actively participate in community outreach programs and support local initiatives, striving to build stronger, healthier communities. Our efforts extend beyond transactions; instead, we focus on cultivating lasting relationships with our customers and neighbors.

As we look to the future, we are excited about the possibilities that lie ahead. With our unwavering dedication to quality, service, and community, we are confident that Mint Cannabis will continue to thrive and make a meaningful difference in the lives of our patients and customers. Join us on this journey and experience the Mint Cannabis difference.

“Here We Grow” 

Job Summary:

The Director of Operations oversees the performance of multiple cannabis dispensaries within St. Charles County. This leadership role is focused on optimizing operations, driving sales growth, ensuring regulatory compliance, and fostering a customer-first culture. The Director of Operations will collaborate with corporate leadership to implement company strategies, manage store managers, and ensure operational excellence across all locations.

Key Responsibilities:

Leadership & Team Management:

• Oversee Store Managers across multiple locations, ensuring they meet performance goals and uphold company standards.
• Recruit, train, and mentor store management teams to promote continuous professional growth.
• Conduct regular site visits to assess operations, provide feedback, and implement company-wide initiatives.

Sales & Performance Management:

• Develop and execute strategies to achieve district sales targets.
• Analyze sales reports and market trends to identify growth opportunities and areas for improvement.
• Implement and monitor promotional strategies, ensuring they align with company goals and deliver results.

Compliance & Regulatory Oversight:

• Ensure all dispensaries comply with state and local cannabis regulations, including inventory management, security protocols, and customer verification processes.
• Conduct regular audits and inspections to verify compliance with all legal requirements.
• Stay informed on updates to cannabis laws and regulations, working closely with the legal and compliance teams to maintain adherence.

Operations Management:

• Oversee daily operations at all dispensaries, ensuring consistent performance and a high-quality customer experience.
• Manage district-level budgets, monitor expenses, and optimize financial performance.
• Coordinate with procurement to maintain optimal inventory levels across all locations.

Customer Experience:

• Ensure all dispensaries deliver exceptional customer service that aligns with Mint's values and mission.
• Address and resolve customer concerns as needed, ensuring high levels of customer satisfaction.
• Implement training programs to enhance product knowledge and service skills for all staff.

Community Engagement & Brand Representation:

• Act as a brand ambassador, representing Mint Cannabis in the local community and fostering positive relationships with stakeholders.
• Collaborate with the marketing team to coordinate community outreach and promotional events.
• Ensure that all locations reflect Mint’s brand standards with a welcoming, compliant, and clean environment.

Qualifications:

• Minimum of 5 years of experience in retail management, with at least 2 years in a multi-unit management role.
• Experience in the cannabis industry is strongly preferred.
• Strong knowledge of state and local cannabis regulations.
• Proven ability to drive sales performance, manage budgets, and improve operational efficiency.
• Exceptional leadership and communication skills with the ability to motivate diverse teams.
• Excellent organizational and problem-solving skills.
• Willingness to travel frequently within the region.

Working Conditions:

• Frequent travel between dispensary locations within St. Charles County.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must pass a background check and meet state requirements for cannabis industry employment.

Compensation & Benefits:

• Competitive salary with performance-based bonuses.
• Health, dental, and vision insurance.
• Employee discount.
• Paid time off.

Job Title: Cannabis Director of Operations

Location: Will Cover the Entire State of Michigan 

Job Type: Full-Time

Reports to: VP of Operations

Salary: 80,000 - 100,000 

How to Apply:

Interested candidates should submit their resume and cover letter via our website at https://themintcannabis.com/careers/.

Equal Opportunity Employer:

Mint Cannabis is an equal-opportunity employer committed to fostering a diverse and inclusive environment. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.

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