Director of Nursing Operations | Emergency Department & ICU | Laconia/Franklin - Concord Hospital

Summary

The Director of Emergency Departments and Intensive Care Unit is responsible for the clinical leadership and operational oversight of nursing operations over two departments, one being multi-campus – the Intensive Care unit at Concord Hospital Laconia, the Emergency Department at Concord Hospital Laconia, and the Emergency Department at Concord Hospital Franklin.  The Director will work with the Value Stream leadership, Department Clinical Leaders, and the Medical Directors to transform the patient care experience, lead and manage change initiatives, drive employee engagement, improve departmental nursing sensitive metrics, drive innovation and improve overall efficiency, productivity and financial performance.  This leader must demonstrate commitment to the mission, vision, and values of the Concord Hospital Health System to ensure delivery of high-quality care to the communities served.

The Director will report directly to the Administrative Director of Nursing Operations- Laconia/ Franklin.

Education

Bachelor’s degree in Nursing is required.  Master’s degree in nursing, business/healthcare administration or a related field is strongly preferred.

Certification, Registration & Licensure

Current license as a registered professional nurse in New Hampshire.  If registered in another jurisdiction, candidate must apply for and obtain NH licensure.

Certification as a Nurse Manager/Leader is strongly desired.

Experience

• At least 10 years’ experience as a registered nurse in an acute care setting with at least 3 years clinical experience in either emergency department or critical care, strong preference for clinical experience in both settings.  At least 3 years demonstrated, successful and progressive leadership over one or both clinical areas (critical care and/or emergency department) 

• A demonstrated track record of improving nursing operations.  This includes quality, patient safety, productivity, efficiency, patient experience and employee engagement.  Individual must have experience with relevant performance indicators and using this data to support analysis and solutions.

• Experience applying best practices and innovative strategies to improve performance metrics, quality and the patient and employee experience.

• Experience establishing, building and developing positive relationships with staff and physicians.  Must be a highly visible, engaged, take charge leader who has a willingness to coach and mentor.

• Knowledge and understanding of State, Federal and DNV accreditation requirements as it relates to community hospitals and critical access hospitals.

• Experience building shared governance at the unit level and incorporating shared governance into unit culture.

Skills and Abilities

• Must be a leader who will embrace organizational improvement and always look for ways to enhance quality, safety, patient experience, employee engagement and operating performance.

• A results-oriented leader with demonstrated ability to lead the development and execution of strategic initiatives and improve operating performance. 

• A skilled team leader and mentor of high performing teams capable of building on and enhancing a climate of trust, cooperation and collaboration among team members.

• Ability to lead, coach and mentor others, ensuring timely and appropriate performance management, conflict resolution and high employee engagement using principles of shared governance.

• Superior communication, facilitation, negotiation and listening skills.  Must be able to foster open communication and be open and receptive to the ideas and suggestions of others.

• Demonstrate passion for the role and display energy and enthusiasm for nursing operations. 

• Lead with integrity, transparency, and authenticity.

• Ability to adapt to change and create an environment that supports change.

• Decisive and collaborative.  He/she must be approachable and have the ability to build highly collaborative relationships across functions and levels of critical care and step-down units. 

• Excellent analytical, critical thinking and problem-solving skills.

• Excellent organization and time management skills that include the ability to prioritize and adjust workflow according to changing patient and organizational needs.

• Ability to work in system and highly matrixed organization.

Responsibilities

• Effectively lead nursing teams in the Emergency Department and Intensive Care Unit utilizing transformational and servant leadership and embracing tenants of shared governance.

• Effectively lead nursing operations in two departments at Concord Hospital Laconia/ Franklin.  This includes providing oversight and direction to a nursing leadership team that has responsibility for day-to-day operations, standards/regulatory compliance, quality, patient safety, productivity and efficiency initiatives, as well as staff development, retention, and employee engagement. 

• Demonstrate acumen and results related to managing financial performance for areas of responsibility to achieve short- and long-term financial goals.  Exhibit strong financial stewardship of resources, including identifying and providing input to prioritize operational or capital investments necessary to achieve overall business objectives.  Exhibits the ability to effectively manage and improve productivity metrics.

• Engage all members of the patient care teams in transformational thinking, clinical and operational improvement. 

• In partnership with the Administrative Director of Nursing Operations- Laconia/ Franklin assist with the development and implementation of key strategic and operational initiatives that facilitate improvements in quality, patient safety, efficiency, effectiveness, flow, access and the patient experience.  This includes improving labor productivity within nursing.

• Partner and collaborate with other health system leaders, especially other value stream and service line clinical leaders, on relevant initiatives.

• Drive innovation and growth in nursing operations.  Challenge the status quo. Consider new ideas, approaches and solutions.  Encourage creativity in problem solving and inspire leaders and staff to continually search for more effective and efficient ways to perform tasks and achieve goals while driving patient centered access and care.

• Drive employee engagement and cultural transformation to align with shared governance tenants and strategic initiatives.

• Develop open and robust communication channels between nursing, physicians, administration and other departments to create an integrated, collaborative, high performing work and patient care environment.

• Establish him/herself as an approachable, visible, authentic and solutions-oriented leader.  This includes building a strong relationship with Value Stream leadership, medical directors, and physician and nursing leadership. 

• Actively support efforts to integrate and standardize processes in critical care and emergency department to achieve system goals. Be an effective change agent by providing input, supporting decisions, communicating context to stakeholders, and monitoring process/outcomes related to change.

• Lead quality and process improvements as it relates to improving unit specific outcomes and metrics, including the incorporation of evidenced based nursing practice and interventions.

• Serves as the most senior clinical leader on site in the absence of the Administrative Director, Nursing Operations

• Participate in the following committees/meetings; note the committees/meetings will evolve over time as further integration and priorities are set:

  • Standard Tier huddles

  • Code Blue Committee- Laconia/ Franklin (lead)

  • Interdisciplinary Critical Care Council Laconia/ Franklin (co-lead)

  • System Critical Care Council

  • System Emergency Department Council

  • Nursing Leadership Committees

  • Others as identified in the future

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must

regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds.

While performing the duties of this Job, the employee is regularly required to do fine motor, hear, speak,

and walk. The employee is frequently required to bend, reach, sit, squat, and stand. The employee is

occasionally required to climb, do repetitive motion, kneel, and smell.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision,

and peripheral vision.

The employee is frequently exposed to airborne pathogens, blood borne pathogens, and bodily fluids. The employee is occasionally exposed to airborne contaminants, chemotherapeutic agents, electrical hazards - shock, moving mechanical parts, non-weather related heat or cold, slippery surfaces, and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.