Director of Human Resources - Entrusted

At Entrusted, we're more than just a restoration and reconstruction company—Entrusted is a team dedicated to growth, service, and excellence. Guided by core values including integrity, people, work ethic, and excellence, we aim to deliver unparalleled value to our clients, referral partners, and 200 team members.

We are seeking an experienced and driven Director of HR-qualified individual to join our leadership team and play a key role in shaping the future of our fast-growing organization. Based at our beautiful Jupiter, FL headquarters, this position offers the opportunity to build and lead an HR team that embodies our values, equips team members for success, and supports our mission of excellence and expansion.

Responsibilities - 

• Strategic Leadership
  • Develop and implement HR strategies that align with Entrusted’s growth goals and core values.
  • Build the HR organizational structure, including defining roles and responsibilities to support the company’s growth.
• Team Development and Growth
  • Equip team members and accelerate their growth through coaching, clear career pathways, and skill development programs.
  • Build and mentor the HR team, creating management layers and preparing them for future leadership opportunities.
  • Uphold and champion Entrusted’s commitment to promoting from within whenever possible.
• Recruitment and Retention
  • Lead recruitment efforts to attract candidates whose skills and character align with Entrusted’s mission and culture.
  • Design and implement retention strategies to foster team member satisfaction, growth, and long-term commitment.
• Performance and Accountability
  • Develop performance management systems that encourage excellence and align team member contributions with company objectives.
  • Create clear accountability structures to empower team members to excel.
• Operational Excellence
  • Oversee all HR operations, including payroll, benefits administration, and compliance.
  • Optimize HR processes and systems to enhance efficiency and team member experiences.
• Culture and Value Stewardship 
  • Champion Entrusted’s culture by modeling integrity, work ethic, people-centricity, and excellence in all aspects of leadership.
  • Drive initiatives that reinforce our values and foster unity across all teams and locations.
• HR Metrics
  • Influence and exhibit ownership over key HR metrics including time to fill, turnover, and team member satisfaction (NPS).
    Regularly present HR metrics to executive leadership with clear win/lose assessments and plans to improve.
• Other duties may be assigned

Leadership Qualities - 

• Integrity: Models trustworthiness, honesty, and reliability in all interactions. Doesn't work behind backs, make excuses, or avoid accountability.
• Servant-Mindedness: Serves others selflessly, making sacrifices to support team members and company goals. Doesn't put self first or have an entitlement mentality.
• Uplifting Attitude: Maintains optimism, encourages solutions, and fosters an uplifting environment. Doesn't dread challenges or set an example of despondency. 
• Learner’s Disposition: Welcomes feedback, takes responsibility for growth, and seeks continuous improvement. Doesn't ignore or become defensive in light of feedback.
• Self-Awareness: Understands own strengths and weaknesses and is receptive to coaching to grow where needed. Isn't clueless or challenged in identifying personal areas needing growth.
• Team Player: Collaborates well with others, celebrates team successes, and builds unity. Doesn't undermine others or avoid developing others out of fear or superiority.
• Work Ethic: Demonstrates discipline, reliability, and a commitment to excellence in every task. Doesn't leave tasks half-done or complain that certain tasks aren't their job.

Qualifications - 

• Culture fit for Entrusted organization, alignment with core values, and leadership character qualities.
• Proven HR leadership experience and accomplishments, with several years of experience working in HR.
• Proven HR compliance knowledge with experience leading through challenging HR scenarios.
• Proven ability to build HR organizational structures and develop management layers.
• Proven ability to plan and execute HR strategy aligned with business needs.
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• HR certifications such as SHRM-CP or SHRM-SCP are a plus.
• Experience in high-growth or fast-paced organizations preferred.
• Experience in service industry preferred.
• Experience in for-profit HR business environment preferred.

Knowledge - 

• Comprehensive understanding of HR principles, practices, and employment law.
• Expertise in organizational development, including building HR structures and management layers.
• In-depth knowledge of talent acquisition, retention strategies, and succession planning.
• Deep understanding of HRIS systems, payroll processes, and benefits administration.
• Strong grasp of performance management and leadership development frameworks.
• Understanding of core HR metrics and ability to track and interpret data points.

Skills - 

• Strategic planning with the ability to align HR strategies to business goals.
• Exceptional communication and interpersonal skills for influencing and inspiring team members.
• Proficiency in data analysis to make informed decisions and measure HR effectiveness.
• Strong organizational and operational skills to manage multiple priorities.
• Leadership and team-building skills to equip and develop HR and company-wide teams.
• Strong organizational and operational skills to manage multiple HR functions.
• Effective at leading in setting up effective merit-based hiring and promotion processes.

Abilities - 

• Excellent time management and prioritization
• Project management, working through team members.
• Ability to handle fast-paced and sometimes demanding responsibilities.
• Ability to delegate and work through an HR team.
• Ability to inspire and influence team members at all levels.
• Ability to serve as HR "face" of the company.

• 100k salary compensation
• 401k retirement program with company match
• Health, dental, and vision insurance
• Company provided life insurance and short / long term disability
• Paid vacation, paid sick time, paid holidays, and paid paternity/maternity leave
• Company paid access to Dave Ramsey’s SmartDollar Financial program (including 1 on 1 financial coaching)
• Gym reimbursement
• And more

Entrusted History - 

We started with humble beginnings as a small carpet cleaning company in South Florida approximately 20 years ago.

Since then, a few things have changed.

New service offerings, three growing locations in West Palm Beach, Orlando, and Houston, and thousands of clients impacted by our A team.

We are proud of where we have come from, and are looking forward to impacting lives for years to come.

If you are interested in learning more about how you could make a difference, apply today!

Entrusted is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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