Director, Solution Consulting - Manufacturing - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

The Director, Solution Consulting - Manufacturing will ensure that they have an effective, motivated team of highly skilled resources to support innovation cycles within the Partner ecosystem to facilitate both vertical and horizontal value-based solutions. 

• Responsible for leading a team of pre-sales solution architects delivering business strategy and thought leadership for ServiceNow and our ecosystem driving cross-industry development and go-to-market strategies for innovative solutions with our partners

• Develop team members according to the demands of the business and according to their individual professional goals

• Develop and maintain a recruiting pipeline of potential candidates to meet future business demands

• Assign resources to joint solution development opportunities, and consistently evaluate progress against goals

• Assign resources as required to marketing and other efforts to support demand generation

• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback

• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region

• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.

Qualifications

To be successful in this role you have:

• 7+ years experience in building or leading pre-sales or professional services organizations – partner aligned organizations are preferred

• 7+ years experience of standard approaches to coaching, mentoring and managing a team of senior level professionals

• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)

• Ability to motivate and inspire a growing team of leading Solutions Architects

• Strong internal matrix leadership and relationship building abilities with cross functional counterparts

• Ability to prioritize resources and broker internal compromise to achieve the best outcomes for our corporation across competing internal priorities

• Able to articulate and logically communicate concepts with technical and non-technical audiences

• Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing expectations and team leadership

• Experience of working with Service Providers, Outsourcers and Global System Integrators

• Proven ability to bridge the Strategic “what” of market outcomes, to the technology “How” of ServiceNow’s approach, in the context of compelling financial “why” of improved margins, agility, and growth through the NOW Platform’s unprecedented ability to transform the go-to-market of the partner ecosystem

• Marshall teams on large partner transformation opportunities to swarm the most promising monetization waves and accelerate the outcomes of our partners, and through their actions, our market penetration

• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!