Director Of Operations at TEKsystems

Description:

Directs and maintains the customer service and network operation center phases of the Broadband Department and constantly strives to recommend needed improvements. •Provides excellent customer service to all consumers, vendors and the public in general. •Reviews position descriptions and specifications for the Broadband Department. •Appraises the performance of the internal Broadband Department personnel and counsels the appraised employees in order to help the employees develop and improve. •Develops training programs for the internal Broadband Department personnel and determines if the Department is thoroughly trained in accordance with the qualifications and requirements of their position. •Develops and stimulates morale, as well as motivates team spirit throughout the Broadband Department by providing appropriate delegations, recognition of accomplishments, coaching and counseling. •Formulates and recommends operational processes for Broadband customer service representatives and NOC. •Develops procedures for the Broadband Department by consulting with immediate staff and other department heads. •Holds frequent meetings with the to determine problems and needs which exist within the department. •Authorizes vacation schedules and overtime for the Broadband Department, as needed. •Participates in job training, safety programs and the annual Cooperative meeting, as required. •Provides weekly and monthly reports to the Broadband Operations Manager on work accomplished by the Broadband Department. •Performs additional duties as assigned.

Skills:

noc center, noc manager, customer service

Top Skills Details:

noc center,noc manager,customer service

Additional Skills & Qualifications:

this is a backfill for Brett Staehr

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.