Director Business & Operations, Aim For Wellbeing - Full Time - Days - The Christ Hospital Health Network
Cincinnati, OH
About the Job
Job Description
Aim For Wellbeing (formerly Alliance Integrative Medicine) is a functional/integrative medicine practice and division of The Christ Hospital.
www.Aimforwellbeing.org
Lead and manage AIM mix of services: medical providers, chiropractors, massage therapists, energy healers, independent contractors, support staff and retail business. Current program size is 35-40 team members. In support of AIM leadership and reporting to the Executive Director, the Director will lead the execution of all operational and strategic planning for the continued growth of the practice and in collaboration with the Network.
Responsibilities
• Lead and manage AIM mix of services: medical providers, chiropractors, massage therapists, energy healers, independent contractors, support staff and retail business. Current program size is 35-40 team members.
• In support of AIM leadership and reporting to the Executive Director, the Director will lead the execution of all operational and strategic planning for the continued growth of the practice and in collaboration with the Network.
• Responsible for the development of capital and operating budgets for the AIM program.
• Facilitate communication between Physicians and the AIM/TCHHN leadership teams to address physician concerns, assist in developing, implementing, and managing operational initiatives, and ensure alignment with AIM and TCH strategy.
• In collaboration with the Executive Director and AIM leadership, the Director will develop structures and processes that ensure effective daily operations that coordinate patient care through alignment of staff, physicians, and ancillary departments. Lead and support efficient daily operations, identify improvement opportunities, monitor success.
• Manage space utilization and allocation, coordinate daily operations and staffing to ensure operational efficiency.
• Cost management: close monitoring of practice expenses to stay within budget; proactive approach to manage costs and identify expense-reduction opportunities.
• Analyze productivity of each service area to identify opportunities and adjust as needed.
• Develop and execute plans to maintain customer service, administrative plans, and policies.
• Lead provider recruitment efforts and execution including needs analysis, proforma and work with TCHHN on contract development/execution.
• Management and analysis of volume data and financial performance. Track performance by service area/initiatives, provide results compared to budget, drilldowns into variances with related action plans. The Director will report out to TCH leadership during monthly performance review meetings.
• New business development: analyze program, market and industry trends to develop growth initiatives, supporting business plans and lead execution. Work with marketing resources to ensure tactics align with growth initiatives, have measurement/tracking methods in place and are executed successfully.
Staff Supervision:
• Responsible for managing staff within the practice, including schedules, efforts around recruitment, orientation, retention, and termination. Responsible for managing staff mix, deployment and forecasting of staff to meet patient needs. Leads performance management efforts, including performance appraisal and evaluation season. Ensure staff competency through training and maintaining continuing education requirements.
• Coach, Mentor, and provide guidance directly to management of their assigned offices. Evaluate performance and provide meaningful feedback. Identify development opportunities in alignment with TCHHN Talent Management methodology.
• Provide professional and career development opportunities; support related plans.
Culture:
• Maintain and foster a warm, supportive environment for providers and staff.
• Encourage open communication and dialogue.
• Welcome ideas and assist team members in problem-solving.
• Responsible for leading and coordinating organizational change initiatives.
• Patients-first practice approach, cultivating a consistent exceptional patient experience.
Compliance:
Ensures compliance with state, federal and regulatory agency requirements for facilities, clinical care, and staff. When appropriate, works with the Medical Directors/Providers to develop and implement new clinic specific policies and procedures. Ensures accreditations are maintained, as necessary.
Qualifications
EDUCATION: Bachelor's degree required, Master's Degree preferred.
YEARS OF EXPERIENCE: At least 7 years of progressive management experience in a healthcare environment, preferably with at least half of the experience with significant physician practice management experience or ambulatory operation experience in a similar scale organization.
REQUIRED SKILLS AND KNOWLEDGE:
• Knowledge of federal and state regulations impacting healthcare delivery including but not limited to; Stark, OIG, Medicare, and IRS regulations
• Strong organizational skills leading a combination of direct and dotted line reporting relationships. Exhibits strong, collaborative leadership qualities.
• Outstanding internal and external communication skills, with a demonstrated ability to connect with people. • Ability to prioritize and deliver on key initiatives.
• Demonstrated commitment to the highest standards of performance within time and budget constraints.
• High levels of initiative, drive and poise coupled with qualities of maturity, professionalism, flexibility, and patience.
• Unquestionable integrity and business ethics.
Aim For Wellbeing (formerly Alliance Integrative Medicine) is a functional/integrative medicine practice and division of The Christ Hospital.
www.Aimforwellbeing.org
Lead and manage AIM mix of services: medical providers, chiropractors, massage therapists, energy healers, independent contractors, support staff and retail business. Current program size is 35-40 team members. In support of AIM leadership and reporting to the Executive Director, the Director will lead the execution of all operational and strategic planning for the continued growth of the practice and in collaboration with the Network.
Responsibilities
• Lead and manage AIM mix of services: medical providers, chiropractors, massage therapists, energy healers, independent contractors, support staff and retail business. Current program size is 35-40 team members.
• In support of AIM leadership and reporting to the Executive Director, the Director will lead the execution of all operational and strategic planning for the continued growth of the practice and in collaboration with the Network.
• Responsible for the development of capital and operating budgets for the AIM program.
• Facilitate communication between Physicians and the AIM/TCHHN leadership teams to address physician concerns, assist in developing, implementing, and managing operational initiatives, and ensure alignment with AIM and TCH strategy.
• In collaboration with the Executive Director and AIM leadership, the Director will develop structures and processes that ensure effective daily operations that coordinate patient care through alignment of staff, physicians, and ancillary departments. Lead and support efficient daily operations, identify improvement opportunities, monitor success.
• Manage space utilization and allocation, coordinate daily operations and staffing to ensure operational efficiency.
• Cost management: close monitoring of practice expenses to stay within budget; proactive approach to manage costs and identify expense-reduction opportunities.
• Analyze productivity of each service area to identify opportunities and adjust as needed.
• Develop and execute plans to maintain customer service, administrative plans, and policies.
• Lead provider recruitment efforts and execution including needs analysis, proforma and work with TCHHN on contract development/execution.
• Management and analysis of volume data and financial performance. Track performance by service area/initiatives, provide results compared to budget, drilldowns into variances with related action plans. The Director will report out to TCH leadership during monthly performance review meetings.
• New business development: analyze program, market and industry trends to develop growth initiatives, supporting business plans and lead execution. Work with marketing resources to ensure tactics align with growth initiatives, have measurement/tracking methods in place and are executed successfully.
Staff Supervision:
• Responsible for managing staff within the practice, including schedules, efforts around recruitment, orientation, retention, and termination. Responsible for managing staff mix, deployment and forecasting of staff to meet patient needs. Leads performance management efforts, including performance appraisal and evaluation season. Ensure staff competency through training and maintaining continuing education requirements.
• Coach, Mentor, and provide guidance directly to management of their assigned offices. Evaluate performance and provide meaningful feedback. Identify development opportunities in alignment with TCHHN Talent Management methodology.
• Provide professional and career development opportunities; support related plans.
Culture:
• Maintain and foster a warm, supportive environment for providers and staff.
• Encourage open communication and dialogue.
• Welcome ideas and assist team members in problem-solving.
• Responsible for leading and coordinating organizational change initiatives.
• Patients-first practice approach, cultivating a consistent exceptional patient experience.
Compliance:
Ensures compliance with state, federal and regulatory agency requirements for facilities, clinical care, and staff. When appropriate, works with the Medical Directors/Providers to develop and implement new clinic specific policies and procedures. Ensures accreditations are maintained, as necessary.
Qualifications
EDUCATION: Bachelor's degree required, Master's Degree preferred.
YEARS OF EXPERIENCE: At least 7 years of progressive management experience in a healthcare environment, preferably with at least half of the experience with significant physician practice management experience or ambulatory operation experience in a similar scale organization.
REQUIRED SKILLS AND KNOWLEDGE:
• Knowledge of federal and state regulations impacting healthcare delivery including but not limited to; Stark, OIG, Medicare, and IRS regulations
• Strong organizational skills leading a combination of direct and dotted line reporting relationships. Exhibits strong, collaborative leadership qualities.
• Outstanding internal and external communication skills, with a demonstrated ability to connect with people. • Ability to prioritize and deliver on key initiatives.
• Demonstrated commitment to the highest standards of performance within time and budget constraints.
• High levels of initiative, drive and poise coupled with qualities of maturity, professionalism, flexibility, and patience.
• Unquestionable integrity and business ethics.
Source : The Christ Hospital Health Network