Director, Billing-to-Cash- Shared Services - CRH

Position Overview

The Director, Billing-to-Cash will be a new critical leadership role that oversees the strategy, management and execution of the centralized billing to cash functions for CRH Americas Materials, Inc. (AMAT), including customer billing, cash application, and customer setup activities. This role will report directly to the VP, Finance and Accounting Shared Services and serve as a strategic partner by engaging and developing trust-based partnerships with business leaders within AMAT to anticipate business issues and drive strong decision making through sound financial management and application of accounting expertise. The Director, Billing-to-Cash will be a critical change agent that helps to develop a strong, collaborative organizational culture while striving to enhance services and processes in AMAT.

Key Responsibilities (Essential Duties and Functions)

Finance and Accounting Shared Services Center (SSC) Operations

Lead a Billing-to-Cash Shared Services team with ~100 total employees responsible for activities including customer billing, cash application, and customer setup

Own the analysis and management of key performance indicators and service level agreements for the Billing-to-Cash SSC team and proactively take actions to improve performance as appropriate

Create and sustain a culture of continuous improvement to deliver effective and efficient Billing-to-Cash processes

Assign responsibilities to the Billing-to-Cash SSC team to meet business needs

Work closely with the Billing-to-Cash SSC team to ensure all transaction processing activities meet efficiency and quality targets established for AMAT

Review reporting on billing activities to identify discrepancies

Respond to escalated billing-related inquiries

Oversee the fiscal activities of the Billing-to-Cash SSC team, including budgeting, reporting, and audits

Demonstrate a commitment to outstanding customer service

Support external audit efforts between the Billing-to-Cash SSC team and the external audit firm for preparation of the external audit

Remain abreast of best practices and trends relevant to billing to cash, shared services, and related technologies

Identify and promote process improvements and automation initiatives to increase operational efficiency and reduce costs

Influence and negotiate with a wide range of audiences, internally and externally

Monitor proper billing to cash internal controls as well as key operational management controls

Establish, communicate, and manage the Billing-to-Cash SSC team’s policies, procedures, and controls

Ensure the Billing-to-Cash SSC team’s compliance with the overall SSC team’s policies, procedures, and controls

Coordinate with teams at the various localized operating companies as required

Perform related duties and responsibilities as assigned

Finance and Accounting Shared Services Center (SSC) Design and Implementation

Provide insight to SSC Lead to refine the strategy for the Finance and Accounting Shared Services (SSC) organization

Lead design and implementation of the Billing-to-Cash SSC organization, including governance and organizational design, transition planning, site setup, knowledge transfer, and transition activities

Collaborate with the VP and other functional leads (Record-to-Report, Payables, and Payroll) to ensure alignment within the SSC organization as well as alignment to broader AMAT strategic goals

Work with business leaders to ensure site readiness for the Finance and Accounting Shared Services Center, with a specific focus on the Billing-to-Cash SSC team

Team Management

Lead, inspire, motivate, and manage the Billing-to-Cash SSC team

Coordinate with the SSC Lead and the leaders of the Record-to-Report, Payables, and Payroll SSC teams to promote a strong, collaborative Finance and Accounting Shared Services organization

Provide input into the overall talent management strategy for the Billing-to-Cash SSC team

Build and enhance a strong team that provides proactive support and results-driven execution of responsibilities to meet the current and future needs of the business

Strive to maximize employee retention through recognition, motivation, and strong management

Hold 1 to 1s and HR reviews for direct reports to set and review objectives, appraise performance, and assist with career development, ensuring effective performance management

Manage and coach employees to increase engagement and promote professional development, innovative thinking, and career growth

Performance Management

Act as a catalyst for change and improvement in performance and quality by creating a culture of change, improving organizational health, and encouraging teams to strive for high performance

Drive the Billing-to-Cash SSC organization to continuously improve processes and efficiency

Drive towards automation over manual work when possible

Work with supervisors and managers to ensure they meet timelines and manage risks within their sub-teams

Develop and maintain effective partnerships with business leaders at corporate and localized operating companies ensuring they understand and value the services provided by the SSC team and respond to feedback regarding opportunities for improvement

Liaise with key stakeholders across AMAT to ensure appropriate service levels are being provided

Prepare budget for the Billing-to-Cash SSC team

Manage the Billing-to-Cash SSC team within approved budget and guidelines

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education/Experience

Bachelor’s degree in Business Administration (Finance or Accounting preferred)

CPA or CMA preferred

MBA preferred

Six Sigma certification preferred

Work Requirements

Minimum 10 years of experience working in finance and accounting functions

Minimum 10 years of experience with SAP or equivalent ERP in a shared services environment

Minimum 8 years of experience leading billing teams, preferably in a shared services environment

Solid experience in designing and standardizing processes, preferably transactional activities (e.g., reconciliations, cash application, customer setup, and customer billing)

Working knowledge of the building products/construction industry practices/processes preferred

Proven track record in successfully leading a large business unit or department

Proven ability to lead a major change effort

Proven track record to deliver high levels of customer service

Excellent communication and leadership skills are mandatory

Lean Six Sigma or Lean Daily Management experience preferred

Knowledge/Skill Requirements

Excellent problem-solving skills combined with the ability to make confident, informed decisions

Understanding of business processes in a heavy building material and construction organization

Ability to interface and communicate effectively with leadership both within and outside of the shared services organization

Ability to manage large, scalable operations

Strong stakeholder engagement and communications skills, with the ability to confidently craft and control messaging to a variety of stakeholders

Ability to lead and motivate others and guide them to solve problems

Ability to implement and standardize processes

Excellent written and verbal communication skills (English)

Excellent problem solving and analytical skills

Strong understanding of finance and accounting activities including chargebacks, allocations, reconciliations, budgets, reporting, capital planning, etc.

Proven track record of managing a high volume of transactions

Familiarity with cloud-based ERP software (e.g., SAP S/4HANA)

Familiarity with point of sales systems (POS)

Demonstrated ability to improve efficiencies and costs

Senior principles, leading by example in terms of work ethic and professional attitude

Strategic mindset enabling development and execution of strategies aligned with shared services operations and broader organizational goals

Ability to navigate competing priorities from various stakeholders and make decisions while maintaining collaborative culture

Ability to understand business strategy and translate into effective tactical plans

Team player who will set the culture from the top

Ability to build and motivate high performing teams

Solution-oriented consensus builder, and trusted partner across the organization

Transformative leader with a focus on continuous improvement

Ability to effectively lead a major change effort

Strong computer skills

Strong knowledge of GAAP, internal controls, regulatory requirements, and financial reporting

Familiarity with invoices, sales orders, credit memos, and bank deposits

Proven skills in process improvement and/or gaining efficiencies through technology

Familiarity with technology-enabled process improvement

High customer service orientation

Strong aptitude working in finance and accounting systems

Ability to conceptually understand and envision technical enhancements and upgrades

Ability to prioritize and provide clarity

At least 3 years of experience in a public accounting role

At least 7 years of experience in a supervisory role within operations accounting

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Able to communicate with others by telephone and in person

Able to utilize a computer for word processing, email communication, and preparation of documents and presentations

May require sitting for extended periods of time

Work Environment

Usually, normal office working conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

The role may require work outside of normal business hours.

This role may require up to 20% travel