Account Manager Creative Services - ETS

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL, TOEIC, GRE and Praxis. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

OVERVIEW

As an Account Manager, Creative Services on our team, you will be responsible for working with internal clients to shape a variety of project briefs for ETS products and services. These projects will be routed to an external agency partner or an internal creative team.

In working with the team, you will need to strategically ensure all briefs translate business objectives into creative needs, timelines, and budgets. You will advise clients on what creative assets are needed and how to ensure the work stays on-brand.

For projects channeled to external agencies, you will be the conduit between the external agency and the internal client and will serve as the client to the external agency when working in this capacity. For projects channeled to internal creative capabilities, you will also play an active project management role, leading the internal creative team to get the work done on time and on budget. Managing the internal client relationship is paramount. You will need to ensure expectations are managed, issues are heard, and problems are solved.

ETS is a dynamic and innovative educational research and learning company that is constantly evolving to meet the needs of our customers. We are seeking a talented Agency Lead and Digital Producer who will bring a mix of marketing strategy, project management, and creative knowledge to bear, ensuring the work is done at the highest quality and on-brief. The person in this role is expected to understand the product and brand priorities and goals to facilitate producing excellent creative outputs.

This is an exciting opportunity for a creative professional who is passionate about being part of a creative team and is eager to make a significant impact within our organization. Strong communication, organization, and collaboration skills will be essential for success in this role.

The right candidate will need to successfully balance multiple projects simultaneously.

RESPONSIBILITIES

• Gather feedback during the creation of marketing briefs and assist in directing the brief to external agency partners and internal teams.
• Agency Partnerships: Acts as an account lead when working with external agency partners, helping drive projects to completion on time and on budget.
• Project Management: Provides exemplary project management support to ensure that client needs are consistently met with quality while efficiently working with in-house creative services to deliver on-time and on budget.
• Client Management: Ability to anticipate client needs and stay ahead of creative activities.
• Communication: Keeps the team up to date about project status, including expectations and timelines. Must be able to successfully handle multiple projects.
• Research and Innovation: Keep abreast of the latest marketing trends and bring those ideas to the client and team.

#LI-MM1

#LI-Hybrid

EDUCATION

Bachelors degree or equivalent experience

EXPERIENCE

5 years working with or in agencies, creative marketing, or creative project management

OTHER REQUIREMENTS

Exceptionally collaborative, working with both internal ETS businesses and external creative agency teams.

Proactive planner and effective communicator.

Great at listening to business marketing needs and translating them into project scopes.

Strong project management skills with the ability to manage, coordinate, and prioritize consistently across a large and evolving work portfolio.

Proven track record of success working in a very fast-paced environment, multi-tasking among a large number of work products and internal partners.

Strong time management skills, consistently able to meet tight deadlines with high quality.

Very strong attention to detail and commitment to quality.

Must be self-motivated to ensure deadlines are achieved.

Proficient in PowerPoint, word, and excel.

Proficient in learning, able to become a content author in CMS for basic web updates.

Nice-to-have: Figma, Adobe, Axzure.

Familiarity with Higher Education and/or Research & Learning industries, or similar fields, is a plus.

ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from
• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
• Generous PTO and vacation time to balance your work and life
• Additional 8 hours of PTO for volunteer work
• Retirement plan (401(a)) and traditional Roth (403b) with company contribution
• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.