Digital Platform Product & Business Manager at Rose International
Miami, FL 33137
About the Job
Education
BA/BS Degree with a strong Program/Product management and projects background
Qualifications
• Total years of experience in the Banking industry: 5-7 years
• Total years of experience in existing level: 3 years
• Working knowledge of SWIFT, ISO20022, and Bank Statements preferred
• Project and Program Management skills
• Strong Analytical skills
• Fluent speaking and writing skills in English and Spanish; Portuguese is highly desirable
• Comfortable presenting to senior management
• Understanding of Digital Capabilities
• High-Level Commercialization skills
Skills
• Good written and verbal communication
• Leadership and execution skills
• Influencing skills
Competencies
• Ability to work effectively in a multicultural and multiregional environment
• Ability to identify product gaps and structure solutions
• Ability to multi-task and work under pressure and tight deadlines
• Self-starter – can work independently.
• Ability to learn, deliver and meet deadlines in a fast paced and pressured environment
The Client’s Digital Platform & Data Services Product Manager is responsible for the value proposition design, monetization, and adoption of the digital platform. Activities are translated into (but not limited to) the following:
• Work with global, and regional Digital Product Managers to execute the Digital Platform Strategy.
• Program management for strategic initiatives including Tech, Service, Risk & Controls, Data, and others.
• To coordinate and maintain an accurate inventory of executed and in progress initiatives and projects related to strategic / Transformation initiatives in North America, Client Experience and Digital Adoption
• Budget and Investment Spend process management and process improvement
• Work in conjunction with various Product partners to define and specify client-required output formats for account statements across clients and align delivery timelines with respective Sales / Account managers to manage client expectations
• Understand how we can leverage centralized data to augment information sent to Clients via existing Channels in a standardized manner
• Reduction of analog interactions through services digitization & definition of end-state action plan with Service partners
• Review clients in attrition and create tailor made solutions to improve their experience and the overall relationship
• Work closely with all global/regional Project Managers, Services, Operations and Implementation to ensure smooth and appropriate onboarding & service of clients
• Design and manage product communications including external and internal feature announcements, reference materials, press releases, and adoption campaigns, in partnership with marketing & regions.
• Define and Measure Key Performance Indicators. Provide quantitative and qualitative updates to stakeholders regularly across the transformation initiatives
• To be the subject matter expert and change agent for client experience and digitization projects and point person for Service, Product, Implementations, Sales and Coverage of client experience and digitization projects
• Look for opportunities for efficiencies and drive new developments and enhancements forward for the team.
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here .Should you have any questions / concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender(expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).