Digital/Customs Project Manager - Versa Designed Surfaces

ABOUT THE COMPANY

Versa Designed Surfaces is a leader in innovative, sustainable wallcoverings that transform spaces and elevates the human experience. We design, manufacture and deliver beautiful, purposeful wallcoverings that go beyond the surface — supported by a commitment to unmatched service and collaboration. At Versa Designed Surfaces, we are driven by creativity, curiosity and a passion for making a difference.

Only Versa Designed Surfaces offers the perfect combination of cutting-edge technologies, sustainable practices and design-forward products that reimagine the possibilities of every wall. And behind every product is a team of dedicated professionals who bring expertise, enthusiasm and a commitment to excellence.

Join us and be part of a company that values innovation, partnership and environmental stewardship as we shape the future of design.

To learn more about Versa Designed Surfaces and explore career opportunities with us, please visit our website at www.versadesignedsurfaces.com.

ABOUT THE OPPORTUNITY

Versa Designed Surfaces is seeking an exceptional Digital Customs Project Manager to join our team. In this newly created role, you’ll bridge creativity and operations, serving as the vital connection between our digital design team and customers. This is your chance to contribute to some of the most exciting and unique products we make—combining artistry, innovation and craftsmanship to bring bold ideas to life.

In this role, you’ll collaborate closely with our creative and production teams to manage projects from concept to completion, ensuring seamless execution with attention to detail. By fostering strong customer relationships and delivering outstanding service, you’ll help them design beautiful, transformative spaces.

Responsibilities include:

• Oversee all aspects of digital custom projects—from concept through production—ensuring accuracy, timeliness and quality.
• Translate creative ideas into finished products.
• Act as a vital link between customers and internal design and production teams.
• Lead the mural strike-off process, managing order entry, timelines, updates and shipping logistics.

• Build strong relationships with a culturally diverse customer base.
• Tailor support and advocate for customer needs.
• Coordinate with design and production teams to align priorities and troubleshoot challenges.
• Communicate proactively with customers about project status and milestones.
• Support the quoting team as needed, providing exceptional service and expertise.
• Champion customer advocacy by resolving pricing, delivery or quality concerns with professionalism and efficiency.

PERSONALITY CHARACTERISTICS:

• Creative & Detail-Oriented: Balancing big-picture thinking with a keen eye for detail.
• Collaborative: Thrives in team settings and builds strong interpersonal relationships.
• Customer-Focused: Passionate about delivering exceptional service and ensuring customer satisfaction.
• Organized & Resilient: Excels at multi-tasking in a fast-paced environment while meeting deadlines.
• Growth-Oriented: Motivated to grow and advance within a global company.
  
  MINIMUM REQUIREMENTS:

• Bachelor’s degree in graphic design, interior design or related creative field.
• 3-5 years of experience in interior design, digital printing and/or custom manufacturing.
• Strong foundation in design principles and color theory.
• Proficiency with Microsoft 365 and Adobe Creative Suites; ERP experience a plus.
• Excellent written and verbal communications; a second language is beneficial.
• Ability to work onsite in an office setting and collaborate with cross-functional teams.
• Proven track record of managing multiple projects with precision and attention to detail.
• Positive attitude and a passion for contributing to team and company success.

**The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.