Detention Specialist - TMC Transportation

TMC Transportation is the nation's largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you're seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

TMC Offers:

• Competitive Salary
• Comprehensive Benefit Package
• 401(k) Plan
• Employee Ownership - ESOP!

TMC Transportation has an immediate full-time opening for a Detention Specialist working out of our office in Des Moines, Iowa.

PRIMARY FUNCTION:

The primary function of a Detention Specialist is to provide communication with drivers, customers, and other employees to maintain and upkeep the movement of freight.

DUTIES AND RESPONSIBILITIES:

• Communicate with drivers by telephone and satellite messaging to determine if there is a loading/unloading issue
• Fulfill all customer requirements related to detention
• Assist with departmental tasks as assigned
• Maintain compliance with all company policies and procedures
• Effectively communicate with personnel involved with loads and drivers (fleet manager, CSR, CSA, etc)

MINIMUM QUALIFICATIONS/EXPERIENCE:

• High School diploma required, related experience or college a plus
• Ability to function in a fast-paced work environment and tolerate stress
• Excellent interpersonal skills
• Possess a courteous yet assertive telephone personality
• Ability to plan, organize, be attentive to detail, and possess a strong problem-solving skill
• Strong customer service skills
• Ability to use Microsoft Office products efficiently (Word, Excel, Outlook)

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high volume telephone environment