Desktop and USer Support - Fully Onsite in Harrisburg, PA - RICEFW Technologies Inc
Harrisburg, PA
About the Job
Position Description: This position is responsiblefor providing desktop and end user support for the Department of Labor &Industry (DLI) which consists of approximately 4000 users. This positionsupports the Daily operation of several bureaus within the DLI HQ building atNA1 Boas Street in Harrisburg.
Skills: The skill level of this position requires theability to act independently, work in team environments and have a highlyadvanced proficiency and competence in a variety of IT platforms andtechnologies. This role has various tasks, including troubleshooting of theWindows and Mac operating systems, COTS applications as well as numerousin-house developed applications, VPN connectivity issues, VDI connectivityissues, software removal and installation, hardware replacements anddistributions, printer setups, basic networking issues, imagingdesktops/laptops, and working with vendors to coordinate onsite repairs.
In addition to all the laptop and printer deployments, thetechnician in this position has resolved NA-NA% of the incident ticketsassigned which sometime involves working with vendors, working with other ITteams and especially users when 'hands-on' is required.
List of Skills:
2. Expert knowledge and use of Windows OS and O3NA Officeproducts
4. Excellent troubleshooting and problem-solvingskills
6. Knowledge of software installation, patching andtroubleshooting
8. Ability to transport/lift boxes/equipment
10. Knowledge of VPN setup, support and install
12. Knowledge of active directory users andprivileges
14. Ability to think and act under pressure
16. Excellent professionalism
Required/Desired Skills| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Thorough knowledge and use of ServiceNow or understanding of asset management system | Required | 2 | Years |
| Expert knowledge and use of Windows OS and O3NA Office products | Required | 2 | Years |
| Excellent customer service awareness and communication skills | Required | 2 | Years |
| Knowledge of hardware desktop, printer, scanner, video | Required | 2 | Years |
| Knowledge of software | Required | 2 | Years |
| Knowledge of imaging workstations using MDT and/or SCCM | Required | 2 | Years |
| Excellent troubleshooting and problem-solving skills | Required | 2 | Years |
| Ability to transport/lift boxes/equipment | Required | 2 | Years |
| Ability to work independently and as a member of a team | Required | 2 | Years |
| Knowledge of VPN setup, support and install | Required | 2 | Years |
| Able to resolve technical issues with users over the phone | Required | 2 | Years |
| Knowledge of active directory use and privileges | Required | 2 | Years |
| Knowledge of wireless workstation setup and support | Required | 2 | Years |
| Ability to think and act under pressure | Required | 2 | Years |
| Good organizational skills | Required | 2 | Years |
| Excellent etiquette and professionalism | Required | 2 | Years |
| No. | Question |
|---|---|
| Question2 | Please provide your candidate's current physical residence. (City, State) |
| Question3 | This position is on site. Can your candidate comply? |
| Question4 | Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program. |